Application Support Engineer-Lead - Nashville, United States - Omni Inclusive

Description

Responsibilities:
Incident Management: Troubleshoot, investigate, triage and coordinating incidents with stakeholders

Problem Management:
Work with developers and other infra teams for determining RCA and implement preventative measures. Address and triage to resolve reoccurring issue wit a permanent fix.


Autosys Batch Monitoring:
Providing daily batch support and generate status reports

Environment patching management:
Supporting infra patch upgrade, coordinate post patching checks and taking QA checkouts for signoffs

Middleware certificate managements:
Support and coordinate b/w RLC and app team for renewal of certificate. Post certificate renewal take signoff from stakeholders.


Environment monitoring:
AppDynamics

• To monitor serverConfigure alerts and policies for proactive monitoring.

Database health monitoring.
Daily and Weekly incident and environment downtime reporting.


Skills:
7+ years of experience required on relevant field with handling a team.
Proficient knowledge on Unix complex command and shell scripting.
Working knowledge on Autosys tool, Informatica and Cloudera.
Middleware knowledge

• Application servers, Web servers (Tomcat), MQ and Kafka.

Web development and API knowledge.
Hand on experience on Azure monitoring tools, AppDynamics, Splunk, Grafana.
Good knowledge on Oracle (SQL/PLSQL).Good knowledge on HTTP, SSH and FTP.Understand of JAVA based applications.
Excellent communication and email writing skills.#J-18808-Ljbffr