Client Care Specialist - Houston - Eagle Analytical

    Eagle Analytical
    Eagle Analytical Houston

    4 days ago

    Description

    Client Care Specialist

    The Client Care Specialist is an entry-level client service role responsible for managing day-to-day client communications and supporting laboratory operations. This position focuses on handling routine inquiries assisting with sample intake ensuring accurate client records while building foundational knowledge of Eagle Analytical's services.

    • Manage inbound and outbound client communications via phone email in a professional timely manner.
    • Monitor respond to voicemails emails support tickets follow up to ensure resolution.
    • Provide proactive customer communication follow-up on testing test results sample status.

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