- Represent MHK by acting as a central point of contact for assigned customer(s)
- Build trusting relationships to ensure customer satisfaction
- Maintain a detailed knowledge of the customer's business processes and systems
- Effectively communicate CMS compliance changes as issued by MHK Compliance
- Coordinate configuration and/or code deployments as necessary
- Track, triage and resolve reported defects and support client configuration questions
- Facilitate weekly client meetings, work through priority issues, and plan future initiatives
- Schedule and facilitate regular Steering Committee meetings
- Coordinate training of the MHK application
- Assist with the prioritization of initiatives by providing recommendations, documenting risks, and outlining mitigation strategies
- Review MHK enhancements with clients
- Coordinate the work of both support and development resources when required
- Collaborate to identify changes in scope in accordance with change control procedures
- Allocate, and approve resource bookings and manage time in time reporting system
- Collaborate to meet Service Level Agreements for assigned customers
- Travel to client sites as necessary
- Perform other duties as assigned
- Health insurance industry experience/knowledge is strongly preferred
- Experience with ticketing systems (JIRA, etc) strongly preferred
- Excellent presentation, communication, and customer service skills
- Ability to communicate complex problems in an easily understood manner
- Ability to effectively communicate client business needs to technical staff
- Attention to detail and excellent analytical skills
- Well, organized with the ability to prioritize and handle multiple assignments
- Demonstrable aptitude to become proficient as a user in MHK software modules
- Project Management experience preferred
- Previous experience with the MHK application or similar software preferred
- Moderate knowledge of relational databases and software preferred
- Bachelor's Degree preferred; will consider combination of experience and education
- Managed Care knowledge/experience is strongly preferred
-
Dealer Relationship Manager
1 week ago
Santander US New Haven, United StatesDealer Relationship Manager - Fairfield & New Haven, CT · Hartford, United States of America · This is an outside sales position that requires the representative to be physically living in the vicinity of Fairfield, CT or New Haven, CT for business needs. Before applying, please ...
-
Business Relationship Manager
3 weeks ago
Hearst Communications, Inc. Guilford, United States```html · The Business Relationship Manager (BRM) is responsible for building strong relationships in order to manage installed customer accounts. You will serve as the primary liaison between MHK and its customers. · Keys to this role include establishing a strong relationship ...
-
Business Relationship Manager
1 week ago
Hearst Guilford, United StatesJob Description · The Business Relationship Manager (BRM) is responsible for building strong relationships in order to manage installed customer accounts. You will serve as the primary liaison between MHK and its customers. Keys to this role include establishing a strong relatio ...
-
Business Relationship Manager
3 days ago
MHK Guilford, United StatesThe Business Relationship Manager (BRM) is responsible for building strong relationships in order to manage installed customer accounts. You will serve as the primary liaison between MHK and its customers. Keys to this role include establishing a strong relationship with assigned ...
-
Business Relationship Manager
3 weeks ago
MedHOK Guilford, United StatesJob DescriptionThe Business Relationship Manager (BRM) is responsible for building strong relationships in order to manage installed customer accounts. You will serve as the primary liaison between MHK and its customers. Keys to this role include establishing a strong relationshi ...
-
Client Relationship Manager
2 days ago
Kia of Old Saybrook New London, United StatesHere at **Kia of Old Saybrook**, we strive to make every client a client for life. Happy employees make happy clients, and we reward individuals who are ready to work hard and stay motivated. Every employee at **Kia of Old Saybrook **is absolutely critical to its success. Our pro ...
-
Private Client Relationship Manager
2 weeks ago
Citizens Old Lyme, United States**Description** · At Citizens, tailored advice, personalized experiences, and innovative ideas, products, and solutions, are central to helping clients navigate changing circumstances. In this role, you'll deepen relationships with your clients by collaborating with peers across ...
-
Private Client Relationship Manager
1 week ago
Citizens Financial Group, Inc. Guilford, United States· At Citizens, tailored advice, personalized experiences, and innovative ideas, products, and solutions, are central to helping clients navigate changing circumstances. In this role, you'll deepen relationships with your clients by collaborating with peers across banking, lendin ...
-
Reference: Customer Relationship Management
2 days ago
Titan Industries London, United StatesPosition: Customer Relationship Management Representative (m/f/d) - Temporary · SSB stands for public transportation that moves the entire city of Stuttgart and the surrounding region. Our team of over [number] employees brings more than [number] passengers to their destination q ...
-
Svp, Abl Relationship Manager
17 hours ago
Berkshire Bank Milford, United States**Division**: Commercial · **Department**: Asset Based Lending · **Reports to**: Senior Managing Director - Asset Based Lending · **Status**: Exempt/Officer · **Grade**: 14 · **Pay range**:$115,297 - $207,533 · - Actual compensation within the pay range will be decided based on f ...
-
Client Relationship Manager
2 weeks ago
Genesis Global Group Branford, United StatesJob Description · Job DescriptionJob Summary: · Genesis Drug Discovery and Development (GD3), a member of the Genesis Biotechnology Group, is a fully integrated CRO providing services to support drug discovery/development programs of our clients from target discovery through IND ...
-
SilverLion Inc New Milford, United StatesPosition: Business Development Executive · Job Responsibilities: · - Generate business from existing customers in the New Milford branch · - Monitor pre and post disbursal documents and formalities · - Resolve delinquent cases involving infants · - Build and maintain relationship ...
-
Relationship Manager
3 weeks ago
USI Holdings Corporation Glastonbury, United StatesGeneral Description: Responsible for day-to-day servicing, client satisfaction, and retention of DCC investment advisory clients. Consult with clients on fiduciary oversight, industry trends, compliance, plan design, and operational processes. Provide guidance on service enhancem ...
-
Relationship Manager
1 week ago
USI Insurance Services Glastonbury, United StatesGeneral Description: · Responsible for day-to-day servicing, client satisfaction, and retention of DCC investment advisory clients. Consult with clients on fiduciary oversight, industry trends, compliance, plan design, and operational processes. Provide guidance on service enhanc ...
-
Radiant Ventures Milford, United StatesTake your career to the next level With over satisfied policyholders, BAHN-BKK is one of the largest corporate health insurance providers in Germany. As an open, statutory health insurance company with a focus on prevention, we see ourselves as a competent, reliable, and innovati ...
-
Phoenix Industries Baiting Hollow, United StatesAbout RUHE Biogas Service GmbH: · We are a modern and young family-owned company that wants to help shape the energy transition with you. · From our headquarters in Lüsche, Lower Saxony, we manage several agricultural businesses, biogas plants, and district heating facilities in ...
-
Dealer Relationship Manager
1 week ago
Santander US New Haven, United StatesDealer Relationship Manager - Fairfield & New Haven, CT · Hartford, United States of America · This is an outside sales position that requires the representative to be physically living in the vicinity of Fairfield, CT or New Haven, CT for business needs. Before applying, please ...
-
Dealer Relationship Manager
2 weeks ago
Santander New Haven, United StatesDealer Relationship Manager - Fairfield & New Haven, CT · Country: United States of America · This is an outside sales position that requires the representative to be physically living in the vicinity of Fairfield, CT or New Haven, CT for business needs. Before applying, please ...
-
Dealer Relationship Manager
2 weeks ago
Santander Consumer USA New Haven, United StatesDealer Relationship Manager - Fairfield & New Haven, CTHartford, United States of America This is an outside sales position that requires the representative to be physically living in the vicinity of Fairfield, CT or New Haven, CT for business needs. Before applying, please keep ...
-
Client Relationship Manager
3 weeks ago
Kia of Old Saybrook New London, United StatesHere at Kia of Old Saybrook, we strive to make every client a client for life. Happy employees make happy clients, and we reward individuals who are ready to work hard and stay motivated. Every employee at Kia of Old Saybrook is absolutely critical to its success. Our promise is ...
Business Relationship Manager - Guilford, United States - MedHOK
Description
Job DescriptionThe Business Relationship Manager (BRM) is responsible for building strong relationships in order to manage installed customer accounts. You will serve as the primary liaison between MHK and its customers. Keys to this role include establishing a strong relationship with assigned customers and understanding their specific business needs. You will be a first responder to customer requests, ensure reported issues are addressed in a timely manner, coordinate configuration deployments, manage minor projects, and look for ways to continuously improve your assigned customers' processes by using increased MHK software functionality, and generate additional revenue for MHK.
Responsibilities
Responsibilities:
Experience/Skills Requirements:
We are committed to cultivating and preserving a culture of inclusion and connectedness through collaboration. We grow and learn better together with a diverse team of employees. We welcome the unique contributions and the different perspectives of a diverse team. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
For more information, please visit Know Your Rights, Pay Transparency, and MHK EEO/AA Statement.
