Tier 2 Access Support Engineer - Oak Park Heights, MN
2 weeks ago

Job summary
The Tier 2 Support Engineer is responsible for providing advanced technical support across client Access OTT CustomerCare and other integrated business platforms. This role requires strong analytical skills deep system knowledge and the ability to collaborate with cross-functional IT teams to resolve incidents prevent disruptions and improve the reliability of mission-critical applications.Responsibilities
- Log track and resolve incoming ServiceNow tickets ensuring timely and accurate case handling.
- Monitor the inbox for Splunk alerts and system notifications performing appropriate corrective actions to prevent or mitigate operational impacts.
- Run sync and pending reports to proactively identify diagnose and address emerging system issues.
Job description
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