Regional Operations Manager - Frisco, TX
3 days ago
Job description
Benefits:
- Bonus based on performance
- Dental insurance
- Employee discounts
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
Regional Operations Manager Job Description
Title: Regional Operations Manager
Company: KidStrong Dallas, Forth Worth, Lexington KY
Reports To: Director of Corporate Center Operations
Job Type: Full-Time
About KidStrong
KidStrong is a science-based children's training program designed to help kids win at life by building strength, confidence, and character. We empower kids walking to 11 years through a cutting-edge curriculum and high-energy coaching. If you're passionate about leadership, operational excellence, child development, and building successful teams, KidStrong is the place for you
Position Overview
The Regional Operations Manager (ROM) is a full-time leadership role responsible for executing the vision and operational standards of KidStrong across an assigned territory. This position plays a critical role in ensuring alignment with brand standards and operational excellence. The ROM is highly engaged in supporting customer-facing KidStrong Center teams and is a key driver of business performance through proactive, hands-on leadership. Responsibilities include coaching and developing teams, ensuring quality and consistency across locations, and implementing strategic initiatives that promote growth and efficiency. This position will be based in-market with four days per week required to be in center to maintain a consistent presence and support local teams.
Key Responsibilities
Center Operations
- Manage all aspects of daily operations across multiple centers to ensure a safe, clean, and customer-focused environment
- Track and analyze key performance indicators (KPIs), Net Operating Income (NOI), direct customer feedback, net promoter scores, and center-level goals. Implements strategies to improve performance in specific centers as well as the overall portfolio.
- Ensure center profitability and brand compliance across all units
- Actively support center teams with scheduling, staffing, conflict resolution, and operational execution
- Minimum number of hours per week will be dedicated in-market and in-center, actively developing teams and engaging with members (number of hours based on number of centers in market)
Leadership & Culture
- Foster a high-performing, positive culture rooted in the KidStrong mission and values
- Model a customer-first, team-oriented leadership style to all staff
- Lead regular leadership development meetings and provide mentorship to General Managers (GMs), Assistant General Managers (AGMs), and Lead Coaches
- Serve as the designated Operating Partner responsible for day-to-day leadership of KidStrong operations in the territory
Team Development
- Own recruitment, hiring, onboarding, and retention of top talent for all centers in the area
- Ensure all GMs are certified within 90 days of hire
- Coach and develop center leadership to ensure long-term talent growth and succession planning
- Utilize KidStrong's development programs to build a team of certified leaders
Strategic Execution & Financial Management
- Collaborate on site selection, new center openings, and market expansion strategy
- Provide strategic input on local marketing, member acquisition, and retention
- Take full P&L ownership of all centers in the region, ensuring financial health and positive NOI within 12 months of center opening
Qualifications
- Completion of Dev I, Dev II, and pass GM Certifications including Coach Certification (prior to center opening or role activation)
- Minimum 3-5 years of multi-unit or regional operations leadership experience
- Proven track record of team leadership, financial accountability, and business growth
- Strong interpersonal, communication, and organizational skills
- Resides full-time in the Dallas/Fort Worth metroplex
- Travel throughout the DFW metroplex will be required 4 days per week
- American Red Cross CPR/First Aid and ADE (if present in center or required by state)
Key Competencies
- Visionary leadership and strategic thinking
- High personal and professional standards
- Results-oriented with a focus on team success
- Effective communicator, mentor, and motivator
- Ability to lead through influence and hold teams accountable
- Adaptable, energetic, and passionate about child development
What We Offer
- Leadership opportunity in a fast-growing, mission-driven company
- Competitive compensation and benefits
- Unlimited PTO
- Ongoing professional development and advancement
- Opportunity to positively impact children and families across a region
- Fun, high-energy, and purpose-driven culture
Ready to inspire, lead, and help kids win at life?
Apply today to join the KidStrong family as our next Regional Operations Manager
We are an equal opportunity employer and all qualified applicants will receive
consideration for employment without regard to race, color, religion, sex,
national origin, disability status, protected veteran status, or any other
characteristic protected by law.
KidStrong is a private child development training center focused on brain, physical & character development for ages walking through 11 years old. KidStrong offers a science-based curriculum that is parent-focused and taught by professionals.
OUR PEOPLE:
- Want to work with great people
- Want personal and professional growth
- Want to make an impact
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