Desktop Support Analyst - City of Syracuse

Only for registered members City of Syracuse, United States

3 weeks ago

Default job background
Full time

Job Summary

The Analyst, End User Support will be responsible for answering user calls and triaging end user IT incidents.



Responsibilities

  • Triage, assign and troubleshoot incident tickets for affected clients and end users.
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  • Document solutions to all incidents and add to the department KMDB,
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  • Assist the Helpdesk as Level 2 support for all End user technology platforms and interfaces.,
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  • Apply software changes make configuration changes for new devices new sites existing sites.,
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  • Candidates should be comfortable working onsite days per week out of our office in Syracuse NY.,

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