Desktop Support Analyst - City of Syracuse
3 weeks ago

Job Summary
The Analyst, End User Support will be responsible for answering user calls and triaging end user IT incidents.
Responsibilities
- Triage, assign and troubleshoot incident tickets for affected clients and end users. ,
- Document solutions to all incidents and add to the department KMDB, ,
- Assist the Helpdesk as Level 2 support for all End user technology platforms and interfaces., ,
- Apply software changes make configuration changes for new devices new sites existing sites., ,
- Candidates should be comfortable working onsite days per week out of our office in Syracuse NY.,
Job description
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