Customer Support Representative - San Francisco, United States - Beautiful

Description

Overview

We are seeking an exceptional individual who is passionate about delivering an outstanding customer experience with our product. This role offers a unique opportunity to work across various functions, including customer support, product testing, and troubleshooting.

As a company, we prioritize effective communication and expect you to manage multiple communication channels, such as email, chat, and occasionally phone calls.

If you enjoy assisting customers, possess excellent writing skills, and have a genuine interest in creating visually appealing work documents like presentations, you'll be a perfect fit for this role.

Responsibilities:
Respond to customer requests via ZenDesk (our ticketing system), identifying, researching, and communicating appropriate options for resolution in a timely manner
Create reusable responses when possible, and author customer facing FAQs.
Inform customers about services available and assesses customer needs
Develop and maintain deep expertise in our product, as well as the underlying best practices that drive it.
Responsible for the timely reporting, escalation, and resolution of day-to-day operational problems
Monitor various communication streams, direct and indirect, through all channels including email, live chat, and online ticket portal submissions.

Skills & Experience Desired

1-3 years of experience in a customer support role - SaaS or startup experience highly preferred
1-3 years of experience with Zendesk or similar technologies
Excellent communications skills - both verbal and written
Able to empathize with customers and let them know you genuinely care about their issues; High 'EQ'
You're able to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation
You have an ability to explain complex issues in beautifully simple terms
You're a team player that can follow and lead as situations dictate
Fluency in languages other than English a plus

You are an ideal candidate if:

You love talking to people and building relationships with your customers
You like engaging with customers and want to help them succeed with empathy
You love to dig into the details of problems
You enjoy the fast-paced startup environment
You like celebrating successes and accomplishments
You have flexibility in your schedule

We are happy to share our set the target salary range for the seniority level outlined in all of our job descriptions.

Candidates should keep in mind that the final offer will depend on multiple factors such as:
your valuable experience and expertise, geographic location, overall compensation, and prevailing market rates.

Remote - USA Pay Range

$60,000—$80,000 USD

is an equal opportunity employer and enthusiastically encourages people from a wide variety of backgrounds and experiences to apply.

We do not discriminate on the basis of race, color, religion, sex (including pregnancy), gender, national origin, citizenship, age, mental or physical disability, veteran status, marital status, sexual orientation or any other basis prohibited by law
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