- Provides next-level guest service to internal and external guests. Demonstrates #AddLife culture in all interactions with guests and co-workers.
- Responsible for fostering an environment of support and motivation for Team Members.
- Maintains complete confidentiality of company information.
- Punctual to all meetings with a positive attitude and openly participates.
- Ensures compliance with approved procedures.
- Protects company assets by adhering to company policies and all state and regulatory compliance including; but not limited to, internal controls, policies and procedures, and responsible gaming.
- Maintains the electronic components, systems, and peripherals of HHR machines; performs preventative maintenance on HHR Machines during down time.
- Ensures gaming devices are operating properly; promptly calls for technical or supervisory assistance when necessary.
- Performs minor repair to slot machines.
- Promotes and issues the players' card and or reprints cards upon request; meets set goals for players' card signups.
- Changes ticket paper and for writes up jackpot forms correctly.
- Must be able to read gaming floor glass and pay table information and be able to recall vital game histories.
- Handles guest relations and minor guest disputes.
- Notifies shift supervisor of irregularities in customers' play.
- Maintains a clean and safe environment and performs all job duties in a safe and responsible manner.
- Acts in the capacity of other positions on an as needed basis.
- Resolves problems that are within the position's scope of authority and recommends courses of action to resolve problems that are beyond the scope of authority to the position's supervisor.
- Keeps position supervisor informed of relevant activities.
- Other duties as assigned.
- Attend required training sessions offered by the Company.
- Obtain and retain required license(s).
- Perform the duties described in compliance with local laws and regulations.
- Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
- Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member's department.
- Have knowledge of the Property's programs to address problem gaming.
- Report any acts of wrongdoing of which the Team Member may have knowledge.
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Gaming Operations Manager
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HHR Attendant - Richmond, United States - Colonial Downs Group LLC
Description
Job Description
Job DescriptionPosition Summary:
Responsible for servicing and building relationships with the guest, paying hand-pay jackpots, exchanging currency, executing player's club signups and performing minor repairs on HHR machines.
Essential Duties and Responsibilities:
A review of this description has excluded the marginal functions of this job which are incidental to the performance of fundamental job duties.
All duties or requirements are essential job functions.This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Employees will be expected to follow any other job-related instruction and to perform any other job-related duties requested by their supervisor.
This document does not create an employment contract, implied or otherwise, other than an "at-will" employment relationship.Regulatory and Compliance Responsibilities:
In addition to the other duties described herein, each Team Member has the following responsibilities related to compliance with laws and regulations.
Position Qualifications:
High School diploma or GED certificate, plus six months to one year of work experience; other combinations of education and experience may be considered.
Ability to work in an environment exposed to secondhand smoke, moderate to loud noise levels and varied light levels including flashinglights.
Work Environment:
The noise level is loud when on the gaming floor. Candidate will be exposed to smoke when on the gaming floor. Confidentiality and gaming experience are a must.
Certificates, Licenses, and Registrations:
Virginia Racing Commission License
A list of physical demands, equipment, & work environment demands can be reviewed in Human Resources. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified.
Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.
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