Resort Service Attendant - San Martin - Cordevalle

Description

• The ability to express a warm and genuine welcome to our member/guests as the first point of contact at CordeValle.
• The ability to recognize and greet members by name.
• The ability to keep documentation of guest and members entering the property.
• The ability to document incidents in writing as needed.
• Demonstrate ability to operate camera systems.
• Meet and exceed guest and staff expectations by providing CordeValle five star service.
• Provide value added service to guests by doing whatever is reasonable and possible to exceed guest expectations.
• Communicate effectively with guests, staff, and supervisors.
• Phone etiquette - answer the phone within three rings, offer a warm greeting, identity yourself and ask how you can assist.
• Demonstrate teamwork by cooperating and assisting staff as needed.
• Handle difficult situations effectively; remain calm and courteous.
• In all situations demonstrate Character, Courtesy, Calm and Charm.
• Uphold company standards of conduct, grooming, dress and personal hygiene.
• Ensure compliance with all safety and health requirements of CordeValle, state and federal regulations.
• Ensure proper care and use of all CordeValle equipment.
• Keep the Gatehouse neat, clean and organized at all times.
• Carry out all reasonable requests by management that the employee is capable of performing.
• Keep immediate supervisor promptly informed of any problems or any matters of significance.
• Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures.
• Maintain guest and member security.
• Keep uninvited vehicles off property.
• Contact a Sales Manager when a guest arrives for a scheduled site tour. If the Sales Manager is not available contact the FOM.
• If a visitor requests an unscheduled site tour contacts the FOM or MOD.
• Send any subpoena servers to Human Resources for assistance.
• Notify HR regarding any internal guests who do not have an approved CDV parking pass.
• Notify HR regarding any internal guests who are not following the speed limit.
• Visitors seeking employment - offer them the CordeValle Recruitment card.
• Give directions to the HR Office for applicants that have a set appointment with HR. Call HR to confirm before sending the applicants over.
• Complete opening and closing procedures for the tennis center.
• Unlock all the Tennis Courts
• Unlock storage area and remove all seat cushions and place them accordingly.
• Replace any leftover items, i.e. Ball Machine, extra balls, towels and return to storage area
• Place cushions back into storage area and lock up
• Make sure that Tennis pavilions windows and doors are all locked.
• Lock Tennis Courts
• Maintain a favorable working relationship with all employees to foster and promote a cooperative and harmonious working culture...
• Keep the gate house organized and clean at all times.
• At all time projects a favorable image of CordeValle to the public.
• All other duties as assigned.

• The ability to express a warm and genuine welcome to our member/guests as the first point of contact at CordeValle.
• The ability to recognize and greet members by name.
• The ability to keep documentation of guest and members entering the property.
• The ability to document incidents in writing as needed.
• Demonstrate ability to operate camera systems.
• Meet and exceed guest and staff expectations by providing CordeValle five star service.
• Provide value added service to guests by doing whatever is reasonable and possible to exceed guest expectations.
• Communicate effectively with guests, staff, and supervisors.
• Phone etiquette - answer the phone within three rings, offer a warm greeting, identity yourself and ask how you can assist.
• Demonstrate teamwork by cooperating and assisting staff as needed.
• Handle difficult situations effectively; remain calm and courteous.
• In all situations demonstrate Character, Courtesy, Calm and Charm.
• Uphold company standards of conduct, grooming, dress and personal hygiene.
• Ensure compliance with all safety and health requirements of CordeValle, state and federal regulations.
• Ensure proper care and use of all CordeValle equipment.
• Keep the Gatehouse neat, clean and organized at all times.
• Carry out all reasonable requests by management that the employee is capable of performing.
• Keep immediate supervisor promptly informed of any problems or any matters of significance.
• Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures.
• Maintain guest and member security.
• Keep uninvited vehicles off property.
• Contact a Sales Manager when a guest arrives for a scheduled site tour. If the Sales Manager is not available contact the FOM.
• If a visitor requests an unscheduled site tour contacts the FOM or MOD.
• Send any subpoena servers to Human Resources for assistance.
• Notify HR regarding any internal guests who do not have an approved CDV parking pass.
• Notify HR regarding any internal guests who are not following the speed limit.
• Visitors seeking employment - offer them the CordeValle Recruitment card.
• Give directions to the HR Office for applicants that have a set appointment with HR. Call HR to confirm before sending the applicants over.
• Complete opening and closing procedures for the tennis center.
• Unlock all the Tennis Courts
• Unlock storage area and remove all seat cushions and place them accordingly.
• Replace any leftover items, i.e. Ball Machine, extra balls, towels and return to storage area
• Place cushions back into storage area and lock up
• Make sure that Tennis pavilions windows and doors are all locked.
• Lock Tennis Courts
• Maintain a favorable working relationship with all employees to foster and promote a cooperative and harmonious working culture...
• Keep the gate house organized and clean at all times.
• At all time projects a favorable image of CordeValle to the public.
• All other duties as assigned.