Room Service Attendant @ Hilton Virginia Beach - Hilton Virginia Beach Oceanfront

Description

Job Title:

Room Service Attendant Hotel:
Hilton Virginia Beach Oceanfront Location: 3001 Atlantic Ave.


Virginia Beach, VA 23451 Company:

Shamin HotelsWho are we looking for?Are you someone who values teamwork, takes ownership of your role, and is passionate about serving our guests with warmth and hospitality? Shamin Hotels invites you to join our team Whether you're greeting guests with a friendly smile, assisting them with their needs, or going the extra mile to ensure their stay is nothing short of perfect, your dedication to service excellence will shine through in everything you do.

We are seeking candidates with a wide variety of knowledge, skills, and experiences to contribute to our continued success.

Whether you're a seasoned professional or just starting your career, we have opportunities for you to grow and excel with usApply Here Structure:

Department:
Food and BeverageStatus: Part-Time/Seasonal; Non-ExemptReports to: F&B ManagerSupervision: NA

Pay Structure:
Hourly, Paid Bi-Weekly

Position Overview:
Responsible for set-up, deliver and retrieve all food and beverage orders to guest rooms and hospitality suites while ensuring quality service, guest satisfaction and the achievement/maintenance of Hilton standards and profit maximization

Essential Job Functions:

Set-up and deliver all food and beverage orders in accordance with established guidelines, procedures and policies as prescribed by IHC StandardsConduct floor sweeps and retrieve all food and beverage trays in order to maintain established sanitation guidelinesSet-up and deliver all VIP amenitiesService all hospitality suites in accordance with BEO and established policy and proceduresComplete all shift sidework as outlined in the hotel's operating policies and proceduresRespond to customer needs, issues, comments and problems to ensure a quality experience and enhance future sales.

Report all communications to immediate shift supervisorPerform all cash handling responsibilities in accordance with IHC policies and proceduresMaintain all inventory of needed suppliesAnswer the telephone and take all customer orders in accordance with operating policies and proceduresPerform special projects and other responsibilities as assigned.

Participate in task forces and or committees as requiredSet-up & deliver all food & beverage orders in accordance with established guidelines, procedures & policies as prescribed by IHC Standards.

Conduct floor sweeps & retrieve all food & beverage trays in order to maintain established sanitation guidelines.
Set-up & deliver all VIP amenitiesService all hospitality suites in accordance with BEO & established policy & procedures.
Complete all shift sidework as outlined in the hotel's operating policies & procedures.
Respond to customer needs, issues, comments & problems to ensure a quality experience & enhance future sales.
Perform all cash handling responsibilities in accordance with IHC policies & procedures.
Maintain all inventory of needed supplies.
Answer the telephone & take all customer orders in accordance with operating policies & procedures.
Successfully complete all other duties as assigned.


TOP Requirements:
Team Up, Own It and Passionately Serve

Team Up:
Be Golden, Collaborate and Help Others Succeed

Own It:
Be a role model, Embrace Responsibility and Keep Learning

Passionately Serve:
Be Positive, Care Deeply and Create Memories. Recognize your co-workers with a Shout Out when they Team Up, own it or Passionately Serve.
Demonstrate self-confidence, energy and enthusiasm always.
Understand that you represent and reflect Shamin Hotels TOP Culture while at your hotel.


Qualifications:
Must be at least 18 years of age.
High school diploma or GED certification required.
Hilton or Marriott brand experience preferred.
Excellent English verbal and written communication skills.
Previous experience in a similar role preferred.
Strong communication and organizational skills.
Attention to detail and a passion for delivering exceptional service.
Flexibility to work evenings, weekends, and holidays required.

Why Should You Work for Shamin Hotels?Amazing Benefits In addition to competitive pay, gym membership discounts, Shamin Perk discounts on tickets, rental cars and attractions, footwear discounts, employee discounts at our branded hotels and moreEndless Opportunities With over 70 hotels in our portfolio and plans for further expansion, there are endless opportunities for growth and advancement at Shamin Hotels.

Whether you're interested in front-line operations, corporate management, or hotel development, we have opportunities for you to shine.
Advancement We're proud of our track record of promotion from within. At Shamin Hotels, we're committed to nurturing talent and providing opportunities for our employees to thrive. Join us and be part of a company where your potential is limited only by your ambition.

We look forward to welcoming you to the Shamin Hotels familyAbout Us:
In a story of entrepreneurial spirit and partnership, P.C. Amin and his brother-in-law B.N. Shah embarked on a remarkable venture in 1978. They seized an opportunity, purchasing a bankrupt hotel in Lumberton, North Carolina. United by their vision and commitment to excellence, they merged their names, Shah and Amin, to create Shamin Hotels.

Today, Shamin Hotels stands as a testament to their legacy, having grown into the largest hotel owner and operator in Virginia, with over 70 hotels spanning multiple states.

Hotels is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We thank all applicants for their interest, but only those selected for an interview will be contacted.