Hourly Manager - Kingwood - BB's Tex-Orleans

$BB's Tex-Orleans$

BB's Tex-Orleans Kingwood

1 week ago

Description

BB's Tex-Orleans is hiring for an hourly restaurant manager. This is an entry level position that can lead to a salaried position with the company. The manager will lead all aspects of our business and deliver excellent customer service to both our customers and the restaurant staff.
To be successful in this role, you'll need management skills and experience in both front and back of the house. We want you to know how to oversee the dining room, check-in with customers and balance seating capacity. Back of the house management experience is also essential, as you'll hire qualified Cooks and Wait Staff, set work schedules, oversee food prep and make sure we comply with health and safety restaurant regulations.
We'll expect you to lead by example and uplift our staff during busy moments in our fast-paced environment. Ultimately, you will ensure our restaurant runs smoothly and customers have pleasant dining experiences.
Responsibilities

Coordinate daily Front of the House and Back of the House restaurant operations
Deliver superior service and maximize customer satisfaction
Respond efficiently and accurately to customer complaints
Regularly review product quality
Organize and supervise shifts
Appraise staff performance and provide feedback to improve productivity
Ensure compliance with sanitation and safety regulations

Requirements

Proven manager or work experience, preferably in a high-volume, full-service restaurant.
Cajun food and crawfish experience is a huge plus
Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
Strong leadership, motivational and people skills.
Be prepared to discuss questions concerning patience, remaining calm under pressure, examples of excellent customer service skills, and guest recovery skills.
Familiarity with restaurant management software, like OpenTable, Toast, Door Dash, etc.