Client Onboarding Specialist - New York, United States - Kuzushi Inc

Description

Job Description

Job Summary: We're seeking a Client Onboarding Manager to lead the process of welcoming new clients to our products or services. This pivotal role ensures a smooth transition from sales to product usage, providing personalized experiences for each client.

Responsibilities:

• Lead the onboarding process, customizing it to meet each client's needs.
• Provide comprehensive training and ongoing support to clients, ensuring they can effectively use our products or services.
• Serve as the main point of contact for client queries and issues during onboarding and beyond.
• Collaborate with sales and product teams to address client needs and communicate feedback for product improvements.
• Document client interactions and feedback to continually improve the onboarding experience.
• Define, monitor, and report on key metrics related to client onboarding success and satisfaction.

Requirements:

• Exceptional English communication skills, both written and verbal.
• Ability to create a professional and engaging work environment.
• Availability to work during EST hours.
• Previous experience in client onboarding or similar customer-facing roles is preferred.

This role offers the opportunity to shape the first impression clients have of our products or services. If you're passionate about delivering exceptional customer experiences and driving client success, we encourage you to apply.