Enterprise Application Engineer - Austin - Q2 Software, Inc.

    Q2 Software, Inc.
    Q2 Software, Inc. Austin

    6 days ago

    $110,000 - $190,000 (USD) per year *
    Description

    Job Title: Enterprise Application Engineer

    Q2 is a leading provider of digital banking and lending solutions. We're passionate about our people as we are about our mission.

    The Job:

    • Troubleshoot complex client applications integration environment issues escalated from Level 1 & Level 2 support
    • Support implementations team with technical client setups configurations Modify software as necessary including changing scripts reviewing application logs making necessary modifications in database tables tune peripheral applications resolve customer problems production environment Construction scheduling automated processes creation custom processing scripts Regularly update customers phone email CRM tool ongoing troubleshooting resolution efforts Contribute caseload management Receive escalated cases prioritize document report product/application defects Development team escalate unresolved problems appropriate resources Serve escalation point other team members rotate provide 24x7 on call coverage escalated issues Proactively seek research implement improvements better serve customers Ensure security availability confidentiality privacy policies controls adhered Cultivate cross department communication collaboration synergy Obtain higher level direction needed Development team Enable advancement others providing guidance feedback May conduct training educate technical details issues processes troubleshooting Bring Your Passion Do What You Love Here What Looking For
      • Related experience years prior enterprise mid sized software delivery experience
      • Must have understanding remote tools networking Server component Windows Server current supported versions IIS configuration Service management required Experience Python NET programming plus Advanced database knowledge MS SQL preferred Must work multiple assignments prioritize resolves timely manner high pressure environment Ability discuss technical concepts non technical customers deal tight timelines demanding constraints Previous knowledge banking industry practices expert level Q2 architecture process workflow Strong organization attention detail Required work standard hours perform scheduled work Non Technical Requirements Fluent written oral English Authorized employer U.S unable sponsor take over sponsorship employment Visa time Apply qmsolutions com
    * This salary range is an estimation made by beBee
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