Customer Support Specialist - Peru
4 weeks ago

Job summary
Teramind is currently seeking a Customer Support Specialist to join our Support team and provide timely, empathetic help that keeps the customer's needs at the forefront of every interaction.Responsibilities
- Provide technical support to our customers ,
- Maintain high customer satisfaction while managing operational expectations ,
- Become a product expert and maintain a deep understanding of product functionality ,
- Evaluate and analyze issues & their impact to resolve or escalate tickets as needed ,
- Communicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies.
Job description
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