Customer Support Specialist - Peru

Only for registered members Peru, United States

4 weeks ago

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Job summary

Teramind is currently seeking a Customer Support Specialist to join our Support team and provide timely, empathetic help that keeps the customer's needs at the forefront of every interaction.

Responsibilities

  • Provide technical support to our customers
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  • Maintain high customer satisfaction while managing operational expectations
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  • Become a product expert and maintain a deep understanding of product functionality
  • ,
  • Evaluate and analyze issues & their impact to resolve or escalate tickets as needed
  • ,
  • Communicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies.


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