SAP Subject Matter Expert - Norfolk - UIC Technical Services

    UIC Technical Services
    UIC Technical Services Norfolk

    19 hours ago

    $80,000 - $140,000 (USD) per year
    Description

    About This Role

    As a SAP Subject Matter Expert at uic-technical-services in Norfolk VA you will be responsible for providing tier-1/tier-2 support for SAP Enterprise Resource Planning (ERP) modules including troubleshooting transaction assistance user navigation support analyzing documenting resolving issues within General Ledger Accounting Systems (GLAS) or comparable ERP financial systems performing data entry validation quality assurance with financial logistics business process modules coordinating system administrators senior SMEs identify defects validate requirements support functional enhancements using National Help Desk Service Manager NHDSM similar ticketing system log track resolve customer inquiries service-level agreements preparing maintaining documentation standard operating procedures job aids knowledge-base articles provide customer service responding inquiries guiding users through processes escalating incidents demonstrating proficiency Microsoft Word Excel PowerPoint reports spreadsheets presentation materials communicating written verbal channels Government contractor personnel


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