Service Director - Albuquerque, United States - Goodwill Industries of New Mexico

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Job Type

Full-time

Description

You've made a career making a difference in people's lives.

You've got a passion for and experience in managing and developing social service programming, and administration of contracts and grants.

Your ideal job is challenging but also rewarding.

That's our story too Goodwill Industries of New Mexico is looking for a Service Director to assist the Services Department leadership and department teams to advance Goodwill's programs and mission.

We are a New Mexico nonprofit corporation with 16 stores throughout the state as well as nine different programs and services, and we're growing This opportunity will allow you to contribute your skills, passion, and experience to expand the reach of Goodwill and touch the lives of countless New Mexicans.

Bachelor's Degree and 5 years related experience are preferred. Come join our team

Benefits offered:

Paid Time Off, Paid Holidays, Dental, Vision & Medical Coverage, 403b/ROTH Retirement Plan Option, Educational Assistance, work-life balance and more.

This is an exempt position and salary is negotiable depending on experience.


Essential Duties and Responsibilities:

• Adherence to the attendance and punctuality policies of Goodwill.
• Exhibit excellent customer service skills as related to your position.
• Conduct community needs assessment in communities served by GINM, beginning with employee feedback to identify and facilitate services.
• Monitors trends and business needs to assure community needs are met.
• Acts as liaison between state/federal and private entities representing GINM programs and services.
• Directly responsible for oversight of Program Services, as assigned.
• In conjunction with the Chief Services Officer, develop new program services in areas of responsibility.
• In conjunction with the Chief Services Officer, cultivate and secure funding for program services, such that programs are self-funding.
• In conjunction with the Chief Services Officer, ensure program contracts are renewed and proposals are submitted timely.
• In conjunction with the Chief Services Officer, responsible for all grant reporting requirements and for progress reports, or at the minimum providing data and other information for completion of funding reports for areas of responsibility.
• Identify, develop and implement comprehensive training programs for assigned programs to ensure success of persons served.
• Directly oversees data entry personnel for TrackIt, ensuing accuracy, accountability, and validity of information.
• Responsible for the completion of the monthly statistical Persons Served and Placed reports. Ensures numbers are accurate, unduplicated and meet the criteria as defined by GINM.
• Directs Services department programs to provide services to persons served, to meet the minimum set by GINM and are in compliance with contract and funder requirements.
• Directs and coordinates the assigned activities of the Services department ensuring that the annual goals meet or exceed the objectives of the GINM Strategic Plan as expressed in the annual budget, Operating and Business Plans.
• Responsible to interview, hire and train department managers. Administers performance reviews and disciplinary actions timely.
• Manages, and reviews assigned program financial information ensuring programs are within budget parameters. Oversees the development, and implementation of annual operating budget for areas of responsibility.
• Reviews the agency's policies and procedures to assure compliance with CARF and funder standards and implements/monitors the same.
• Disseminates information about the agency's programs and accomplishments to community groups and referral sources.
• Responsible for the overall safety, direction, coordination and evaluation of assigned program staff, persons served and programs.
• Writes the annual Outcomes Management Report for areas of responsibility.
• Verifies/authenticates fee for service billing is accurate and submitted timely.
• Ensures that responsible staff are informed of reporting requirements for grants and contracts and coordinates with the Finance and Marketing departments to ensure information is coded appropriately and proper public recognition is received.
• Works with the Finance department to properly structure financial reporting systems for all assigned programs.
• Provides data, statistics, budgets, evaluation results and other information as requested in a timely manner.
• In conjunction with the Chief Services Officer and other Service Directors, is responsible to ensure CARF accreditation continuation.
• Anticipates and projects the financial needs of GINM thus ensuring its short and long- term fiscal health; Monitors monthly operating expenses and, when necessary, recommends timely corrective action to the Chief Services Officer to ensure the cost-effective operation of all supervised programs.
• Ensures HIPAA compliance.
• Maintain confidentiality of all privileged information.
• Responsible for CARF compliance and maintaining standards in areas of responsibility.
• Implements CARF standards into all assigned programs and follows professional ethics as set in the Code of Conduct/Business Ethics policy.
• Perform other incidental and related duties as required and assigned.

Requirements

• Knowledge of organizational practices, policies and procedures and compliance with same
• Knowledge of and compliance with all safety policies and procedures
• Ability to read, write, and understand English.
• Ability to carry out instructions in verbal and written format.
• Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds and people with disabilities.
• Ability to work extended hours and various work schedules.
• Ability to maintain confidentiality.
• Ability to work independently and demonstrate time management skills.
• Ability to handle multiple tasks and meet deadlines.
• Ability to motivate and lead others and work in a team environment.
• Skill in analyzing problems, projecting consequences, identifying solutions, and implementing recommendations.
• Skill in operating various word-processing, spreadsheets, and database software programs
• Skill in supervising, training, and evaluating assigned staff.
• Skill in financial planning/budgeting, analysis and management skills involving multi-million-dollar operations.

Supervisory Responsibilities:
Directly supervises assigned personnel, indirectly supervises Services personnel and persons served. Carries out supervisory responsibilities in accordance with organization's policies and applicable laws.

Responsibilities include interviewing, hiring and training employees; planning, assigning and directing; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Physical Demands and Work Environment:

While performing the duties of the job, the employee is regularly required to use hands, fingers, handle, or feel; reach with hands and arms; see, talk and hear.

The employee is frequently required to sit, walk, and stand.

The employee is occasionally required to stoop, kneel, crouch, crawl and lift/move up to 25 lbs and may occasionally be exposed to outside weather conditions.

Specific vision requirements include close vision, distance vision, color vision, and depth perception.

Minimum Qualifications:
The requirements listed below are representative of the knowledge, skills, and or abilities required for the position. Individuals must be able to successfully pass a criminal background check, financial credit report, drug test and fingerprint check.

Individuals must have a valid New Mexico driver's license, liability insurance, insurability under the agency insurance carrier, dependable vehicle and a clean driving record.

• Bachelor's degree in social services or related field; MSW, C.R.C, LPC, CMC preferred.
• Five years' experience in related field plus two years supervisory experience.
• Grant/proposal writing experience required.