IT Specialist - De Witt, United States - Wendling Quarries

Description

The IT Specialist position will be responsible for taking incoming requests for support via phone and email by gathering information from the end user, creating a trouble ticket, and performing mid-level remediation actions including repair, replacement and installation of equipment, incident escalation and ticket resolution.

Company Introduction:
Wendling Quarries, Inc.

(WQI) is a third-generation family owned and operated business that produces crushed stone, sand and gravel for individuals and businesses in eastern Iowa and western Illinois.
The

bedrock

of our company is composed of three main values:
Family.

We share faithful commitment to each other and our vision.
Excellence.

We are great on purpose.
Human Potential.

We aspire to be the best version of ourselves.
Lastly, there is

concrete

proof thatwe are known for being able to "safely do everything we do better than everyone else".

Job Responsibilities:
Analyze and evaluate reported problems, take responsibility for resolution, and prevent recurrence. Serve as single point of contact (not a single point of resolution) to customers through to problem resolution.
Coach and train other employees on proper access and use of desktop systems and mobile devices.
Maintain technical documentation related for the IT Team. Modify and create knowledge base entries. Monitor and maintain IT asset inventory.
Create network, email and additional accounts in accordance with submitted request ensuring accuracy of accounts. Attention to detail is paramount.
Follows Service Desk policies and procedures and provides timely response to incidents assigned to them in the ticketing system.

Installs, configures, maintains, upgrades, repairs and replaces mobile devices, desktop components, peripherals, monitors, phones, OS/Applications software, and interfaces, including transmitters, cabling, and communication outlets under the direct supervision of the Network Team.

Serves as the primary asset management coordinator. This will include inputting and maintaining required equipment in the asset management software. As well as manually tagging all equipment.

Completes project tickets and participates in departmental and inter-departmental project teams and committees regarding planning, purchasing and implementing information technology devices and services.

Ensure compliance with applicable laws and regulations as well as company policies and procedures and follow an effective internal controls environment.

Job Qualifications:
Must be 18 years of age or older
High School Diploma, AA Degree preferred
One year working in IT support field
Monday – Friday
Approximately 40 hours/week
Health, dental, and vision insurance
401k
Paid time off
Employee Discounts
Employee Assistance Program
If you are somehow not convinced yet, check out this short video:
Equal Opportunity Employer, including disabled and veterans.

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