Associate Program Director - nd Ave San Mateo, California, United States

Description · ABOUT LIFEMOVES · LifeMoves is the largest and most effective provider of housing and services for neighbors experiencing homelessness in Silicon Valley since 1987. Our Mission is to end homelessness by providing interim housing, supportive services, and building co ...

Job description

Description

ABOUT LIFEMOVES

LifeMoves is the largest and most effective provider of housing and services for neighbors experiencing homelessness in Silicon Valley since 1987. Our Mission is to end homelessness by providing interim housing, supportive services, and building collaborative partnerships. With 40 programs, LifeMoves gives our neighbors experiencing homelessness a temporary place to call home while providing intensive, customized case management through site-based programs and community outreach.

POSITION PURPOSE

LifeMoves | Homeless Outreach Teams (HOT) conduct outreach to unsheltered individuals experiencing homelessness. HOT collaborates with multiple internal and community organizations to provide holistic services to help the individuals return to stability. HOT is a subset of a larger Outreach team that includes Rapid Response Dispatch and an Encampment Resolution team. The HOT Northern Region SFO Associate Program Director provides oversight to staff in the field and reports to the Program Director. The Associate Program Director ensures the provision of outreach and engagement services primarily to people living outside without shelter, as encountered inside or in close proximity to the San Francisco Airport (SFO). This position plays a key role in supporting the daily operations, safety, and overall success of the program they are leading. This role models the agency's values by treating everyone with respect and care, and creating a culture where clients and staff feel welcomed and empowered.

One major focus of this role is building strong team relationships, inspiring professional growth, and helping maintain a healthy and positive

program culture. They provide trauma-informed guidance and supervision to their programs team, helping staff grow through coaching,

mentoring, and encouragement. The role partners closely with leadership of the Program & Services Department to identify training needs,

strengthen team communication, and ensure consistent delivery of high-quality, client-centered services and data input.

This role plays an important part in keeping the program safe and supportive. They work with staff and clients to identify safety concerns, provide education, and partner on solutions. They maintain strong relationships with community partners and funders, ensuring that contracts are followed and that external relationships stay positive and professional. Throughout all their work, this role leads with curiosity instead of assumptions, promotes continuous learning, and helps move the program forward with creativity, teamwork, and a focus on the mission.

ESSENTIAL JOB RESPONSIBILITIES

• Support daily program operations to ensure services are safe, effective, and welcoming, including administration, scheduling, and

budget coordination.

• Identify and address safety, training, and data needs while maintaining clear communication with leadership and staff.

• Provide supervision, mentorship, and guidance to team members using trauma-informed and strengths-based practices to foster a

positive and supportive program culture.

• Plan and lead client meetings, staff meetings, team check-ins, and one-on-one meetings.

• Assist with hiring, training, scheduling, and evaluating staff to ensure high-quality service delivery.

• Ensure client services are trauma-informed, ethical, professional, and effective; support staff in facilitating groups, workshops, and

client activities.

• Provide direct client support as needed, including referrals, crisis intervention, and case management, maintaining accurate and up-to-

date client files.

• Build and maintain partnerships with community organizations, government agencies, and service providers to enhance resources and

support for clients.

• Ensure program compliance with funding, regulatory, and agency requirements, including contract management, audits, and quality

improvement initiatives.

• Gather and review monthly, quarterly, and annual reports to support program monitoring and continuous improvement.

• Participate in agency-wide initiatives, meetings, trainings, and events that support LifeMoves' mission.

• Complete all required trainings, including CPR, Mental Health/First Aid, Nonviolent Crisis Intervention, HMIS/database training, and

online Relias courses.

• Attend continuing education opportunities to maintain best practices and professional growth.

• Be available for occasional evenings and weekends as required by program needs.

• Engage and assist unhoused clients at encampments, streets, or other locations where they reside.

• Respond to outreach service requests from Dispatch or community partners.

• Provide assistance to individuals and families seeking shelter or housing by connecting them to Core agencies and essential services.

• Distribute basic needs items, such as snack packs and hygiene products, as available.

• Shift: 12:00 pm – 8:00 pm

Qualifications

QUALIFICATIONS

• A Bachelor's degree in a related field is required; or an Associate's degree combined with 3–5 years of progressively responsible

experience in a related field will also be considered. Related fields may include peer advocacy, community outreach, housing services, or

work within the homelessness services sector. A minimum of three years of direct leadership experience in a human or social services

setting is also required, with an emphasis on supporting vulnerable populations and navigating complex service systems.

• Demonstrates care, respect, and empathy when working with individuals from diverse backgrounds; actively practices DEIB principles and

radical hospitality.

• Maintains professionalism, composure, and emotional stability under pressure, applying trauma-informed and de-escalation techniques to

ensure safety and positive outcomes.

• Open to feedback and continuous growth; seeks learning opportunities in trauma-informed care, crisis intervention, and harm reduction

practices.

• Works effectively both independently and as part of a team; communicates clearly, seeks clarification when needed, and supports

collaboration.

• Produces accurate, timely, and professional documentation, ensuring clear and unbiased communication across all reports and records.

Demonstrates strong organizational skills, attention to detail, and follow-through to ensure smooth program operations and effective client

engagement.

• Proficient in phone, email, and standard office software (e.g., Word, Excel, databases) for case management, reporting, and performance

tracking.

• Advocates for clients in navigating complex systems, securing resources, and ensuring equitable access to services and benefits.

• Builds and maintains collaborative partnerships with community organizations, service providers, and government agencies to expand

client support networks.

• Facilitates group discussions, trainings, and community presentations to promote education, empowerment, and mission-driven

engagement.

• Models healthy boundaries, self-care, and reflective supervision to foster staff well-being, prevent burnout, and sustain a positive team

culture.

COMPETENCIES

• Leadership and Supervision: Guides, supports, and motivates team members to achieve goals.

• Effective Communication: Effectively communicates professionally and appropriately, based upon the audience and circumstances.

Communicates facts, ideas, and emotions effectively. Provides and responds to feedback maturely. Mentors and supports team members'

career growth and skill development.

• Problem Solving & Decision Making: Demonstrates sound judgment by analyzing challenges, identifying root causes, and developing

effective solutions. Balances short-term needs with long-term impact, involves the right stakeholders, and makes timely decisions that

align with organizational priorities and values.

• Time Management and Reliability: Identifies team talent needs and prepares employees for future leadership roles. Identifies team talent needs and prepares employees for future leadership roles.

• Drives Organizational Culture: Building performance and potential by setting performance objectives, providing regular coaching and

feedback, creating a learning environment, driving for results, tracking and evaluating performance, and creating relevant performance

development plans with others Client and Stakeholder

• Focus: Ensures teams deliver quality service to internal and external stakeholders

SUPERVISORY RESPONSIBILITIES

• This role provides supervision to Outreach Specialists and Outreach Case Managers.

TRAVEL REQUIREMENTS

• This position requires regular travel between agency sites, community partner locations, client service events, and internal and external

meetings.

• A valid California driver's license and reliable transportation are required.

• Must be able to travel throughout the Bay Area as part of regular duties.

• Mileage reimbursement is provided in accordance with agency policy.

• Occasional evenings or weekend travel may be required to attend community events or support client services. Must maintain vehicle

insurance as required by law and agency policy.

PHYSICAL DEMANDS

The physical demands described here represent those that an employee must meet to perform the essential functions of this position

successfully. Reasonable accommodation may be provided to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk, hear, and communicate with others in the workplace. The employee must frequently use hands or fingers and handle or feel objects, tools, or controls. The employee must frequently stand, walk, sit, and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities this position requires include close vision, distance vision, and the ability to adjust focus.

COMPENSATION AND BENEFITS

This rewarding role offers a competitive annual base salary and an opportunity to participate in the LifeMoves benefits package.

LifeMoves is an equal opportunity employer (EOE) committed to building a culturally diverse staff representing the communities we serve. We provide equal employment opportunities to all individuals without regard to age, race, color, religion, sex, national origin, political affiliation, marital status, physical or mental disability (non-disqualifying), sexual orientation, membership or non-membership in an employee organization, personal favoritism, lived experiences, or any other non-merit-based factor. Candidates who are bilingual/bi-cultural, of color, Native/Indigenous, with disabilities, who identify as LGBTQIA+, or who are members of other marginalized groups are strongly encouraged to apply. We aim to create and sustain inclusive, equitable, and welcoming environments where everyone can thrive.

This job description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of LifeMoves. Since no job description can detail all the duties and responsibilities that may be required from time to time in the performance of a job, duties, and responsibilities that may be inherent in a job, reasonably required for its performance, or required due to the changing nature of the job shall also be considered part of the job holder's responsibility. If you require disability accommodation during the application process, please contact the Human Resources Department