Unified Communications Analyst - Dallas, United States - Jackson Walker

Description

Job Description

FLSA Status: Exempt

Department: IT

Reports to: Unified Communications Manager

Position Summary: Responsible for the day-to-day duties involved with Data/Voice/Video Communications, audio/web conferencing, Hot Spots and MDM management.

Essential Duties and Responsibilities: Specific duties of this position include, but are not limited to:

• Responsible for the day-to-day operations of the Firm's Unified Communications equipment moves, adds and changes, HUB, Switch and Router maintenance, Digital/Copper/SIP trunk maintenance.
• Responsible for maintaining end-to-end QoS on all SIP/VoIP/FCoIP/H.323 systems throughout the enterprise network.
• Monitors network utilization and optimize to provide appropriate QOS levels for mission critical applications.
• Monitors network performance and make recommendations on increasing or decreasing bandwidth where needed.
• Manages the Firm's Internet connection. Monitor and make recommendations when improvements are necessary.
• Coordinates with vendors on troubleshooting issues and orders for changes on configurations of Voice/Data services.
• Assist with the management and monitoring of the Firm's VPN, Firewall, IDS and IPS systems.
• Takes direction from Director of Information Security on network security related tasks and issues as needed.
• Assists with Day-to-Day Network Security monitoring and mitigation.
• Assists with the day-to-day maintenance of the Wireless (WLAN) environment.
• Helps with overall design and allocation of IP based network to include subnetting and masking.
• Maintains bank of DIDs for all external and Internal voice routing needs including Network Based faxing.
• Manage and Configure Firm's 802.1x platform and captive portal systems.
• Assist with Network Based scanning when necessary.
• Coordinate with Human Resources and Facilities Directors on moves, adds and changes involving all telecom equipment.
• Responsible for coordinating with internal departments on all major people moves including Summer Clerks and New Fall Associates.
• Responsible for deployment and maintenance of Phones and iPads using Firm approved devices and the current Firm MDM system.
• Responsible for upkeep of MDM system. (Mobile Device Manager)

Knowledge, skills and abilities required:

• Associates degree preferred with certifications in CCNA, CompTia Network + and/or equivalent experience.
• Must have experience with unified communications systems such as Zoom, Teams and Webex.
• Must carry a Firm provided mobile communications device and be available after normal working hours.
• Must have 3 years' experience in Information Technology related position.
• Participate in an on-call rotation and be available 24x7 during designated rotation.
• Will occasionally be required to work more than 37.5 hours a week.
• Must have proficient keyboard skills.
• Some travel to other Firm locations and/or remote training facilities will be necessary.
• Interpersonal skills necessary to communicate in person, by email and telephone to provide information to clients, attorneys and staff with courtesy and tact.
• Other duties assigned by the employer.

Physical requirements are:

• Sighted
• Must be able to lift weights such as PC equipment, Printers and other hardware up to 50 pounds

Working Conditions: Normal office environment with little exposure to excessive noise and temperature.