E-commerce Customer Support Manager with Freshdesk

We are looking for an experienced Freshdesk expert to audit, optimize and enhance our existing support system. · Audit current Freshdesk configuration (groups roles ticket fields rules) · Create custom views and ticket categories for better agent efficiency. · Optimize email and ...

Overview · • Ensuring proper set up of Customer Service flow and tools are in place. (Current system are not wired/configured properly) · • Integration of Tiktok and Google Reviews into Freshdesk from existing marketplace · • Migration of existing WhatsApp & Facebook Messaging fr ...

We're looking for a consultant who understands how Freshdesk and Freshsales work together and can help us connect support and sales data into one clear system. · ...

We are looking to hire an experienced Shopify–Freshdesk specialist. · The first setup must be completed within 2–4 hours. · Integrate Shopify with Freshdesk Configure ticket creation, order visibility, and basic workflows Work closely with our Shopify developers and team managers ...

We have freshdesk ticketing system with one agent for now and planning to move to Zammad ticketing system self hosted. · We need expertise to migrate all the tickets without loss of data and create multiple agents and enabling MFA self hosted. · We are relying on experts than som ...

We are looking for a customer service representative to handle inquiries and manage orders across multiple Shopify stores. · Handle customer inquiries via Freshdesk (email support) · ...

We are seeking an experienced Freshdesk specialist to audit and configure our support platform. The goal is to create scalable automated and SLA-driven support operations. · ...

We are looking for a developer to build a small custom Freshdesk app that adds simple "Action Buttons" inside the Freshdesk interface. · A comprehensive list of required skills include Web Development , Web Design , n8n , Automation , API Integration , JavaScript , Web Applicatio ...

We are seeking a skilled freelancer with experience in FreshDesk to assist us in setting up a call centre capability. · A contract duration of 1 to 3 months. · CUSTOMER SUPPORT · ONLINE CHAT SUPPORT · PHONE SUPPORT · ...

I need my Help Centre on FreshDesk to be themed to look like my new website. · Web Development Web Design HTMLCSSJavascript ...

+We're hiring a full-time Customer Support Representative for our growing cosmetics brand. · +* Handle daily customer communication across our Shopify stores using Freshdesk* Basic ClickUp skills are required* Weekend availability is a must.+* Email Support* Order Tracking* Custo ...

We're hiring a Customer Support Representative to join our growing cosmetics brand and handle daily customer communication across our Shopify stores. · Has excellent written English · Can confidently handle 200+ emails per day · ...

We are seeking an experienced specialist to set up and configure Freshcaller/Freshdesk Contact Center for a voice-based customer support system. · Set up inbound, outbound, and abandoned calls. · Configure IVR menus. · Enable call recording and analytics. · ...

We are seeking an experienced professional to set up our contact and return forms and FAQ center on Freshdesk. The ideal candidate will create a dynamic flow with automated actions that respond effectively to customer inputs. · Dynamic Return / Exchange Form · DYNAMIC CONTACT US ...

We are seeking a dedicated Customer Service Representative to handle issue resolution on Freshdesk. · ...

About Us · We operate high-performance DTC ecommerce brands. · Customer service is not a support department here — it's a profit lever. · We're looking for someone who has already optimized CS inside real ecommerce brands and knows how to build structure — not just answer tickets ...

We are seeking an experienced professional to migrate approximately 700 solution articles from Freshdesk to HubSpot Service Hub. · Migrate ~700 solution articles from Freshdesk (CSV or API) · ...

We are looking for an experienced Web Data Engineer / JS-focused Web Scraping Engineer to identify websites that are using Freshdesk / Freshworks for customer support. · This task requires headless browser detection (Playwright or Puppeteer) and evidence-based verification of dyn ...

We are seeking an experienced AI expert to help automate our 'Where is My Order' email responses for customer inquiries received through Freshdesk. · Ai and Machine Learning · Freshdesk Integration · Automation Scripting · ...

JOB TITLE · Freshdesk Enterprise Configuration — Workflow Automation, Client Portal & Multi-Team Routing · --- · SKILLS (5) · Freshdesk · Help Desk Software · Workflow Automation · Configuration Management · API Integration · --- · SCOPE: Medium · EXPERTISE: Expert · CONTRACT: Fi ...