Small Business Support Representative I - Peoria, IL,
2 days ago

Job summary
The Small Business Support Representative I is responsible for independently assisting customers and internal stakeholders with escalated client questions/issues. This role will also be responsible for online banking enrollments, training clients on First Mid's online banking platform and account maintenance/opening.Responsibilities
- Handle indirect calls from our small business customers as well as from our support centers and branches.
- Independently resolve inquiries/complaints concerning supported programs.
- Accurately and efficiently assists customers with questions and in-depth product and account inquiries in a professional and courteous manner
Job description
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