3CX VoIP Technician - Birmingham, AL

Full-time · Description · DataPerk is a premier IT Managed Service Provider. We believe in proactive problem-solving, responsive support, and trusted partnerships. Our mission is to deliver secure, scalable technology solutions with excellence, integrity, and innovation. We serve ...

Job description

Full-time

Description

DataPerk is a premier IT Managed Service Provider. We believe in proactive problem-solving, responsive support, and trusted partnerships. Our mission is to deliver secure, scalable technology solutions with excellence, integrity, and innovation. We serve clients across all industries—from healthcare and education to nonprofit and government—with a commitment to making complex IT simple. We are looking for a skilled 3CX VoIP Technician to join our dynamic team. You will be responsible for configuring, maintaining, and supporting hosted 3CX phone systems for a diverse client base. If you are passionate about VoIP technologies and thrive in a client-focused environment, we want to hear from you.

Key Responsibilities

System Administration & Management

• Configure, deploy, and maintain 3CX phone systems
• Perform upgrades, patches, and security updates
• Monitor system performance and resolve issues proactively
• Manage user accounts, call routing, and system permissions
• Configure SIP trunks, gateways, and network connectivity

Technical Support

• Provide Level 2/3 support via phone, email, and ticketing system
• Troubleshoot call quality, connectivity, and system malfunctions
• Support mobile and desktop 3CX clients
• Document procedures and contribute to knowledge base
• Experience with hosted/cloud VoIP environments
• Knowledge of contact center features and call flow design
• Familiarity with SBCs and scripting (PowerShell, Python)
• Understanding of compliance standards (E911, HIPAA)

Client Services

• Onboard new clients and set up systems
• Train end-users on 3CX features
• Optimize configurations based on client needs
• Conduct system health checks and performance reporting

Project Implementation

• Plan and execute migrations and upgrades
• Integrate 3CX with third-party apps and CRMs
• Configure advanced features like call recording and analytics
• Implement disaster recovery and backup procedures

 Work Environment & Benefits

• Hybrid work model 
• Collaborative team culture with professional development opportunities
• Access to ongoing training and certification programs
• BCBS Health, Dental, and Vision insurance
• Simple IRA with company matching
• Paid time off and holidays
• STD, LTD and Life Insurance

Requirements

• Bachelor's degree in IT, Telecommunications, or related field
• 2+ years of hands-on experience with 3CX systems
• Strong understanding of VoIP protocols (SIP, RTP, SRTP)
• Network troubleshooting and TCP/IP fundamentals
• Familiarity with firewalls, NAT, and SIP trunking
• Experience with Windows Server and virtualization
• 3CX Certified Advanced or Professional preferred
• CompTIA Network+, Cisco CCNA a plus
• Prior experience in a managed services environment