Senior Security Account Manager - San Francisco, United States - Securitas Security Services USA, Inc.

Description

Securitas Global Clients Americas Division

Position Title: Senior Security Manager


Location: San Francisco, California


Job Summary

The Senior Security Manager applies business acumen, client service, team leadership, and defense expertise to secure a client site in San Francisco, California.

This position acts as a liaison and collaborator with Securitas teams and client representatives to develop productive partnerships, maintain a focus on long-term initiatives and adherence to key performance indicators, mentor subordinate managers, retain and develop staff, and ensure alignment with financial performance projections.

Benefits
Depending on experience, Securitas will offer a starting salary of $118K, in addition to a full benefits package that includes:

• Medical, dental, vision, and life insurance
• Paid time off based on annual accrual:10 vacations days, 4 floating holidays, 6 sick days, and 401k
• Paid training and development

Position Details

Strategic Vision and Business Operation Goals:

• Establishes weekly, monthly, and quarterly operational goals in support of the contract business plan
• Provides regular updates to senior leadership on operational goals in terms of achievement/progress via Salesforce reports, metrics, or other tools
• Reviews all relevant reports to increase efficiency and productivity
• Exhibits strong collaboration with all functional departments to achieve business goals
• Maintains strategic involvement in company and client programs, initiatives, committees, and task forces
• Provides leadership oversight and guidance with direct reports to achieve goals

Performance Management:

• Recruits, hires, and retains operational professionals through proper coaching and performance management
• Establishes performance goals for the security teams and continuously monitor progress
• Ensures direct reports are properly managing the performance and development of security personnel, including, but not limited to the completion of performance reviews, development plans for security officers, and potential performance improvement plans for employees showing negative trending performance
• Completes all performance management processes for direct reports timely

Training & Development:

• Identifies team performance gaps, development areas, and offers solutions to narrow any gaps
• Ensures all required training assigned to team members is complete, with a heavy emphasis on professional development and supporting processes
• Provides leadership supervision in the development and execution of customized training and improvement processes for operations functions
• Conducts regular staff and team meetings to discuss goals and strategy, celebrate successes, and share best practices
• Maintains extensive knowledge of complex industry standards, current security issues, and technology and update managers on risks and threats that could impact the cluster and provide recommendations for proactive solutions and best practices

Customer Service:

• Ensures 100% customer satisfaction through excellent and frequent client engagements
• Leads by example in working with various other internal departments to resolve challenging customer service-related issues timely
• Applies knowledge of the market, industry trends, competitors, and demographics to achieve success in overall operations and customer strategies

Other Responsibilities:

• Manages daily Security Officer operational staffing requirements and administrative functions, while meeting business goals and objectives for assigned locations
• Monitors, and manages the Security Officers in the assigned region; regularly conducts quality assurance inspections
• Ensures subordinate supervisors understand and deliver orders; ensures sufficient resources are available to support and/or establish posts in a timely fashion, and are appropriately filled according to contract requirements and post orders
• Serves as Securitas's regional contract liaison with client representatives to ensure delivery of the highest quality of service within a limited turnaround time
• Oversees the training and operational employment of Field Supervisors and Security Officers
• Ensures the highest standards of conduct, appearance, performance, and training are being always met
• Communicates contract performance to upper leadership; identifies and partners to address any deficiencies in a timely manner

Qualifications

• A four-year degree in Criminal Justice, Business Administration, or a related field
• A minimum of - 5 years of professional-level experience in law enforcement and/or the military; private security experience is a plus
• Experience in hiring, scheduling, developing, motivating, and retaining quality staff
• Current California state driver's license, clean driving record (no points in prior 3 years), and ability to safely operate a company vehicle is required
• Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines
• Demonstration of strong customer service orientation required, with the ability to effectively resolve client issues in a professional and service-focused manner and to de-escalate situations before they become hostile or unpleasant
• Outstanding verbal and written communication skills are required including the ability to write effective and concise reports in neat, legible handwriting
• High level of technological acumen including mastery of Microsoft Office, Salesforce, HRIS platforms, and other web-based management platforms
• Professional, articulate, and able to use good independent judgment and discretion
• Ability to effectively enforce post orders, security standards, and company policies equitably and consistently
• Ability to successfully interact at all levels of the organization, including with clients, while functioning as a team player required
• Incumbent must be available to work outside the normal shift schedule on an as-needed basis and must be accessible by phone 24/7 for emergency response

If joining our leadership team sounds like the right fit for you, please click apply today


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About Us
Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people.

Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo.

If you live by these values, we're looking for you to join the Securitas team.

About the Team

Our Company Mission:

Securitas' mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits.

Our Values:

Securitas' core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community.

Integrity:
Securitas employees are honest and trusted by customers to safeguard their premises and valuables.

We don't compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information.

Vigilance:
Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don't.

Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers' premises.

Helpfulness:

As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.