System Administrator SL - Salt Lake City, United States - Les Olson Company

Description

Les Olson Company

is one of the fastest-growing and most capable technology service providers in the West. We're looking for a

System Administrator

to join our Managed IT team of engineers. Les Olson Company does I.T.


the LOC Way:
with talent, passion, and compassion, driving our continual growth and strong position in the market through superior service. If that sounds like the sort of team you'd like to join, read on

What makes Les Olson different?

Unlike most technology companies, Les Olson has been in business for over 65 years. We're a family-owned company, and remain family-operated to this day.

The company began at the Olson family dinner table and has since grown to over 300 employees spread across nine locations in two states.

We take great pride not only in offering attentive and effective service to our customers, but in providing our team members with an environment that enables growth and development, both professionally and personally.

We invest in our team,

working with each employee to design a fulfilling career path that grows and evolves as they do.

"Work/life balance" isn't just a meaningless buzzword at Les Olson. We are protective of our employees' personal time and make sure they have the resources they need to care for themselves and their families.


We offer:
Paid Time Off

Sick Days

Paid Holidays

401k match + Pension

Full Medical, Dental & Vision + HSA

Mental health care coverage

Life Insurance

Local Volunteer Opportunities

What You Have:

6 or more years Information Technology work experience, preferably experience in System Administration

Team-oriented, strong communicator

Excellent customer-facing interaction

Certification or equivalent work experience or ability to get certification within 1 year:

CompTIA Security + (or equivalent)

CompTIA Server + (or equivalent)

VMWare VCAP

MS Windows Server AZ-800 & AZ-801(or equivalent)

Advanced knowledge and hands-on experience with Windows Server and Active Directory.

Ability to add/remove OUs, Users, Groups, Computers

Ability to create advanced GPOs

Ability to build an Active Directory Domain

Ability to build Multi-Domain Forests

Firm understanding of FSMO roles

Advanced knowledge and hands-on experience troubleshooting, patching, and administering virtual machines in VMware or Hyper-V

Advanced knowledge and ability to install, configure and design hardware or software RAID configurations

Knowledge of advanced troubleshooting process and procedures (in relation to the OSI model)

Advanced knowledge of Microsoft O365 products

Advanced knowledge of Google G-Suite

Advanced knowledge of Azure Active Directory

Advanced knowledge of Azure or AWS virtual environments

Advanced knowledge of LAN, WAN, VLAN, and VPN network technologies

Advanced knowledge of Backup systems (ex: Datto, Veeam, StorageCraft)

Advanced knowledge of Network Storage device (SAN and NAS)

Advanced knowledge of end-point security applications (anti-virus solutions)

Proficient knowledge of PowerShell

Proficient knowledge of Linux or Apple iOS

Valid Driver's License and reliable transportation


What You'll Do:
Maintain essential customer IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software and backups devices

Troubleshoot, configure, and deploy Windows Server 2012/2016/2019/2022 to suit customer needs

Administer, Install and troubleshoot MS Office 365, Google G-Suite or other 3rd party e-mail services

Administer, Install and troubleshoot VMware and Hyper-V virtualization instances to include virtual machines, virtual memory, virtual storage and virtual compute capabilities

Administer, troubleshoot, and configure Active Directory Domains and Group Policy in Windows Server

Advanced troubleshooting of server roles and features (File, Print, Web, DHCP, DNS, DC Servers)

Troubleshoot, configure, update and/or modify Azure configurations to include Azure AD

Troubleshoot advanced TCP/IP, DHCP, DNS protocol issues

Troubleshoot, configure and install RAID configurations based on customer needs and requirements

Troubleshoot, configure physical server hardware to ensure optimal performance and usability

Build physical servers to include installing drives, memory and processors and other accessories

Interact with other engineers and help desk support technicians to troubleshoot, identify root cause, and provide technical support for our customers; keeping communication lines open and effective

Manage medium-sized projects with minimum assistance from higher level engineers

Act as a Tier 2 escalation point for the resolution of complex issues and incidents that exceed Tier 1 skills or require higher-level attention

Escalate tickets that exceed skill level to a Tier 3 in a timely manner to meet internal SLA requirements

Provide on-call support as part of a scheduled rotation with other team members (this program is voluntary until such time that sufficient volunteers are not available)

Respond to incidents or service requests via phone, chat, E-mail, or ticketing system.

Use expeditious resolution strategies to improve customer service, perception, and satisfaction

Exercise sound judgement and creativity to prioritize outstanding support requests or incidents

Follow incidents through to resolution and ensure timely incident response and documentation


Job Type:
Full-time, On-site (not remote or hybrid)


Schedule:
Monday - Friday 8:00AM - 5:00 PM With opportunities to volunteer for on-call rotation


Visit our website:
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