Member Support Center Specialist - Irving, United States - Vizient

Description

When you're the best, we're the best. We instill an environment where employees feel engaged, satisfied and able to contribute their unique skills and talents while living and working as their authentic selves. We provide extensive opportunities for personal and professional development, building both employee competence and organizational capability to fuel exceptional performance through an inclusive environment both now and in the future.

Summary:

In this role, you will manage customer access and provide identity management support to members via phone or email. You will provide application training to members/internal staff as necessary.

Responsibilities:

• Act as initial point of contact for and respond to member phone calls and emails; address and resolve issues in a timely manner.
• Triage issues for immediate resolution or managerial input using company policies.
• Deliver step-by-step instructions to members on how to use applications and solutions in a clear, courteous, concise, and logical manner.
• Provide product and service information by researching multiple databases for resolution.
• Develop and maintain excellent working relationships with internal and external stakeholders (e.g., members, client executives, field teams, business partners, distributors and suppliers).
• Maintain and update company database by inputting information from customer interactions and keeping all customer fields current
• Work with management team to stay updated on product knowledge and be informed of changes in company policies.
• Track and trend customer service issue resolutions.
• Meet and maintain achievement of team production goals.

Qualifications:

• Relevant degree preferred.
• 2 or more years of relevant experience required.
• Experience working with clients/members in a support role preferred.
• Proficiency in Microsoft Office Suite preferred.
• Demonstrate good organizational and communication skills.
• Attention to detail and problem-solving skills needed.

Estimated Hiring Range:
$34, $49,150.00

This position is also incentive eligible.

Vizient has a comprehensive benefits plan Please view our benefits here:

Equal Opportunity Employer: Females/Minorities/Veterans/Individuals with Disabilities

The Company is committed to equal employment opportunity to all employees and applicants without regard to race, religion, color, gender identity, ethnicity, age, national origin, sexual orientation, disability status, veteran status or any other category protected by applicable law.