Service Coordinator - Portage, MI
1 week ago

Job summary
We are looking for a Service Coordinator to join our Service Team. This position assists with driving our mission by directing our client's service issues to the correct avenues within our company. The Service Coordinator will help to make sure client experiences are exceeding Omega's high standards for customer service at every interaction and that issues are being resolved quickly.Responsibilities
- Answer calls in a professional and timely manner.
- Generate service tickets and assign them to the appropriate queues.
- Monitor queues for quality control, ticket rebalancing, and proper documentation.
Job description
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