Customer Support Specialist - Boston, United States - Neurable
1 month ago
Description
Position Overview:
Neurable is seeking an experienced Customer Support Specialist to join our team and play a key role in supporting our customers as they are introduced to the revolutionary new MW75 Neuro headphones.
Neurable's groundbreaking software and hardware technology enables electroencephalography (EEG) devices to be used outside of controlled lab settings at a large scale.
The Customer Support Specialist will address challenges that MW75 Neuro customers encounter as they record their focus while they work or study and use the data that the Neurable mobile app provides to reduce burnout and boost their productivity.
The app provides real-time prompts, like personalized Brain Breaks, and data and insights about focus habits.This is an opportunity to join a high-impact company, a world class team, and pioneer new technology that will change the way people interact with computers.
We want you to have full creative latitude and know that this is your company, not just a job.Key Information:
Applications are DUE April 19, 2024 by 5:00 pm EDTJob START Date: May 20, 2024 (with flexibility)
Steps: 1- Logistics Survey 2- Technical Review 3- Team Interviews 4- Founder Interviews 5- Offer Letter
What You Will Do:
Provide exceptional technical support to MW75 Neuro customers via email and other channels.
Troubleshoot and resolve customer issues related to device setup, everyday use, and functionalityCreate and maintain content to help answer common customer questionsGenerate reporting on issues and escalate complex problems as neededAct as the 'Voice of the Customer' to provide feedback to the Product and Engineering teams so product improvements can be implementedBecome an expert on the MW75 Neuro product and BCI technology in general (we're excited to help you do this)
Collaborate closely with the Product, Marketing, and Engineering teamsUphold Neurable's high standards for customer service, ensuring a positive and professional experienceThe Ideal Candidate Will Have:3+ years experience providing technical support for consumer productsExperience with wearable devicesThe mindset of a customer champion, thriving on solving problems and resolving customer issuesA passion for Wearables and BCI TechnologyThe ability to learn quickly, grasping complex technical concepts and translate them into clear, concise explanations for customersExcitement to join a fast-growing, agile startup with all the energy and challenges that bringsExcellent communication and collaboration skillsBachelor's degree is preferredExperience with customer support CRM toolsCompensation and Benefits:$60k-$70k salary, and equity5 day work week, with 4 days in-office, and 1 remote day (Monday-Friday, 10am-6pm)High quality health insurance (100% company paid)401(k) with employer matching contributionsGenerous PTOConvenient office location in Boston's Downtown Crossing neighborhoodPet friendly office, fun team activities, and homemade waffles every WednesdayWe are not able to provide a visa or sponsorship for this position.