- Provide end user support to office staff and plant personnel
- Serve as an escalation point for the Helpdesk, while accurately record activities in ticketing system
- Log equipment details and assignment in asset management system
- Identify frequent issues and follow escalation procedure for problems/major incidents
- Maintain relationship with facility management (Plant Managers, Plant Controllers, etc.)
- Undertake small projects based on business requirements as assigned by manager
- Oversee IT contractors for daily support and project activities such timely scheduling and task assignments, report on completion and quality of work
- Identify gaps or inefficiencies in existing operations and proposes solutions/improvements
- Participate in idea generation for improvements and execute agreed upon solutions to completion
- Contribute to knowledgebase articles and documentation
- Submit purchase requisitions as needed for approval by manager and complete timely receipts of goods in procurement system
- Impart 24/7 on-call support for assigned weeks as the primary point of contact for high priority issues
- Associate's degree and three (3) years of IT support and/or IT infrastructure experience or Bachelor's degree and one (1) year IT support experience
- Excellent critical thinking, problem-solving, and troubleshooting skills
- Excellent written and verbal communication skills
- Familiar with IT Concepts: Networking (DHCP, DNS, LAN, WAN, etc), Hardware Components (RAM, CPU, SSD, etc), Microsoft Windows 10, Microsoft Office 365
- Certifications such as CompTIA A+ or Network+ and Microsoft MD-100: Windows 10 or Microsoft Office Specialist: Expert
- Willingness to obtain one or more common industry certifications within first 60 days of employment
- Did you know that Ardagh produce many of the beverage cans and bottles you drink your favorite beverages from?
- Did you know we produce metal and glass packaging which are permanent materials, meaning they can be infinitely recycled without any loss of quality?
- Did you know we produce more than 160 million containers per day?
- Medical, prescription, dental and vision plans
- Health Savings Account (HSA) and Flexible Spending Accounts (FSA)
- Life insurance
- 401(k) retirement plan with company match and an employer retirement contribution
- Paid holidays, floating days and vacation
- Short- and Long-Term Disability (STD/LTD)
- Employee Assistance Program (EAP)
- Tuition reimbursement program
- Professional and personal development opportunities through Employee Resource Groups
- Benefits available from day 1 of employment
- Flexible and hybrid working hours
-
Group IT
3 weeks ago
Ardagh Group Chicago, United StatesRole Description · The HR Solutions IT Analyst ensures smooth and business-oriented application operations and project delivery, focusing on HR Solutions and the interoperability between HR applications and other satellite systems or services (SaaS, tax authorities, payroll, soci ...
-
Group IT
1 week ago
Ardagh Group Chicago, United StatesRole description: · The IT Supply Chain Solutions Analyst acts as an internal consultant for Ardagh Group's ERP systems (SAP and sub-systems). This role is focused on procurement and inventory management, sales and distribution, logistics (shipping and transportation) and warehou ...
-
Group IT
3 weeks ago
ARDAGH GROUP Chicago, United States EmployeeRole description: · The HR Solutions IT Analyst ensures smooth and business-oriented application operations and project delivery, focusing on HR Solutions and the interoperability between HR applications and other satellite systems or services (SaaS, tax authorities, payroll, soc ...
-
Group Assistant
2 weeks ago
Wasserman Chicago, United StatesWasserman Music represents a world-class roster of artists for live performance, touring, brand partnerships and beyond, empowering them to create culture and impact audiences globally. The passionate, entrepreneurial agents at Wasserman Music are long-term artist development str ...
-
Group Housing Coordinator
5 days ago
Marriott International, Inc Chicago, United States**Número de Empleo** · **Categoría de Empleo** Reservations · **Ubicación** Marriott Marquis Chicago, 2121 South Prairie Avenue, Chicago, Illinois, United States VER EN MAPA · **Horario** Full-Time · **¿Ubicación remota?** N · **¿Reubicación?** N · **Tipo de Posición** Non-Manag ...
-
Group Facilitator
2 weeks ago
New Moms Chicago, United StatesJob Description · Job DescriptionSalary: $23-$24/hour · About the Organization: · New Moms believes in the strength, skills, and potential of young moms. Our comprehensive approach provides housing, job training, academic coaching, and family support to give moms and their child ...
-
SETC Groups
10 hours ago
ThinkTank LLC Chicago, United StatesJob Description · Job DescriptionSETC Groups · Check this out, please: · NO UPFRONT FEES $$ · CALCUALTIONS DONE IN 48 HOURS · CPA ATTESTATION · UTILIZATION OF AI TOOLS for SPEED & HYPER-ACCURACY · Bandwith for thousands per day if you can deliver · Serious SETC Groups inquire via ...
-
Group Art Supervisor
2 weeks ago
Publicis CoLab Chicago, United States Full timeJob Description · PLEASE NOTE: Candidates for this role must be able to work out of our Chicago, New York, or Philadelphia offices. · Job Function: Responsible for leading key Medical Communications accounts from a Creative perspective. This role includes directing and/or reviewi ...
-
Group Director, Analytics
4 days ago
Mediabrands Chicago, United StatesBusiness Overview · We believe in the power of media to reshape our industry and orchestrate a brand's entire consumer experience, by balancing both what unites people and what makes them different. When brands unite people in culture, they build Fame, and when brands connect in ...
-
Group Sales Manager
2 weeks ago
FAIRMONT Chicago, United States Full timeJob Description · What you'll do... · Identify and qualify potential leads through research and following the hotel sales strategy and goals. · Create and maintain customer relationships to achieve optimum market share. Understand their needs and provide tailored solutions to mee ...
-
Rail Group
1 week ago
STV Incorporated Chicago, United StatesSTV Overview · STV is a leading multidisciplinary firm that provides engineering, architectural, planning, environmental, and construction management services. With over 2,000 professionals and support staff, STV is consistently ranked in the top 10 by ENR for transportation, ma ...
-
Group Sales Manager
2 weeks ago
Accor Chicago, United States Full time· Company Description · Rising gracefully above Millennium Park and Chicago's impressive lakefront, Fairmont Chicago, Millennium Park is located conveniently near major cultural attractions, the city's business and financial district and world-renowned shopping along the Magnifi ...
-
Group Account Supervisor
2 weeks ago
Publicis CoLab Chicago, United States Full timeJob Description · PLEASE NOTE: Candidates for this role must be able to work out of our Philadelphia, New York, or Chicago offices. · The Group Account Supervisor role is the brand champion. Provides strategic input, tactical planning and direction on multiple or large-scale ass ...
-
Group Sales Manager
1 week ago
Accor Chicago, United States Full time· Company Description · Sofitel is the only French luxury hotel brand with a presence on five continents with 120 addresses, in almost 40 countries. Sofitel offers contemporary hotels and resorts adapted to today's more demanding and more versatile consumers who expect and appre ...
-
Group IT
2 weeks ago
Ardagh Glass Ltd. Chicago, United StatesSelect how often (in days) to receive an alert: · Group IT - Supply Chain Solutions Analyst · Location: · Chicago, IL, US, 60631 · Job ID: · 56073 · Contract Type: · Employee · Talent Area: · IT · Role description: · The IT Supply Chain Solutions Analyst acts as an internal ...
-
Group Housing Billing Coordinator
2 weeks ago
Marriott International Chicago, United States Full timePOSITION SUMMARY · Assist hotel group guests to ensure a successful event by being the housing and billing contact from pre-arrival through departure; providing excellent service and hospitality following the brand guidelines. Process all reservation requests, changes, and cance ...
-
Virtual Adult Group Therapist
1 week ago
Compass Health Center Chicago, United StatesAbout This Role · At the core of Compass we believe in the power of community and connection, which is why we are committed to our group-based programming. As a group therapist, you will spend the majority of your time with our patients facilitating evidenced based groups using m ...
-
Group Housing Billing Coordinator
2 weeks ago
Marriott International, Inc Chicago, United States**Número de Empleo** · **Categoría de Empleo** Finance & Accounting · **Ubicación** Chicago Marriott Downtown Magnificent Mile, 540 North Michigan Avenue, Chicago, Illinois, United States VER EN MAPA · **Horario** Full-Time · **¿Ubicación remota?** N · **¿Reubicación?** N · **Ti ...
-
Director - Financial Inst Group
2 weeks ago
Old National Bank Chicago, United States Regular Full timeOverview · Old National Bank was established in 1834. Today, we are the largest financial services holding company with dual headquarters in Chicago and Evansville, IN. We provide an array of services to our clients which include Community Banking, Investments, and Wealth Manage ...
-
Group IT
6 days ago
Ardagh Group Chicago, United States**Role description**: · **Responsibilities**: · - Act as the IT contact for the HR functional units and their process owners and key users in terms of · - Assist in monitoring and controlling of sourced or shared services regarding service-level agreement (SLA) fulfilment and cos ...
Group IT - Chicago, United States - ARDAGH GROUP
Description
Role description:
The IT Regional Support Engineer for Ardagh Group provides on-site service to plant and corporate office personnel. The role coordinates all support needs for assigned locations.
Responsibilities:
Minimum skills / qualifications:
Preferred skills / qualifications:
About Ardagh Group
Ardagh Glass Packaging is a global leader in glass packaging solutions, producing packaging for the world's leading brands. We trace our roots all the way back to the Irish Glass Bottle Company, founded in 1932. Since then, we have grown rapidly to a team of more than 20,000 people with revenues of over $9 billion.
Today we have a presence across Europe, Africa, and North America.
Ardagh is passionate about sustainability and have a reputation for innovation. We push the boundaries of what's possible, pioneering new production methods, new design techniques and new ways to recycle and save energy. Our aim is to reduce any negative environmental impact while remaining economically sustainable and socially responsible. We believe that the success of our business depends on the success of our people. We strive to create working environments where our employees feel valued, can work to their full potential, and where their achievements are celebrated. Here at Ardagh, we offer exciting and rewarding opportunities for talented and creative people. If you have ambition and want to make an impact with your career, come and join our team, you'll enjoy the journey
Benefits Offered
Ardagh Group is an Equal Employment Opportunity (EEO) Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other basis prohibited by federal, state, and local law.
Ardagh Group complies with federal, state, and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. Contact Clare McHugh ) if a reasonable accommodation is needed.