Voip Engineer - Jersey City, United States - Pinnacle Group, Inc.

Description

W2 - ONLY

Must Have: Voice and Video exp, Cisco, Ribbon SBC, Video with Zoom etc

Operations/Migrations experience

Voice infrastructure background

Migrating to cisco voice manager

• Ability to consultatively articulate complex technical findings to more experienced management in clear, concise, understandable terms.
• Proficient knowledge and understanding in the following key areas:
• Hardware Architecture (performance testing, monitoring, operations)
• Hardware Benchmarking (Agile, program managements, network management)
• Design (compliance, security)
• Network Engineering (planning, provision)
• Proficient in more than one specific infrastructure technology
• Executes against understanding of best practices and client policies.

Roles and Responsibilities:

• Configure and maintain Voice and Video communication systems, provision new user accounts and provide support.
• Diagnose and resolve VOIP related issues, including call quality problems, call drops, connectivity issues.
• Monitor network traffic to identify and resolve performance bottlenecks, generate health and call statistic reports.
• Implement and enforce security measures to protect the VOIP system.
• Provide training and tech support to end-users, assisting phone configuration and troubleshooting.
• Maintain comprehensive documentation of configuration, changes, troubleshooting procedures.
• Collaborate with service providers and vendors for support, maintenance, upgrades.

Technical Skills:

• VOIP Protocols: In-depth knowledge of VOIP protocols like SIP (Session Initiation Protocol), RTP (Real-time Transport Protocol), Codecs, SIPREC, WebRTC
• Network Configuration: Proficiency in configuring and troubleshooting network equipment, including routers, switches, and firewalls.
• VOIP Software and Hardware: Familiarity with VOIP systems and platforms, such as Cisco CallManager, Asterisk, or other VOIP solutions.
• Quality of Service (QoS): Understanding of QoS principles, MOS to ensure voice quality over IP networks.
• Security: Knowledge of VOIP security best practices and the ability to identify and address security vulnerabilities.
• Troubleshooting: Strong troubleshooting skills to diagnose and resolve VOIP issues promptly. Familiarity with tools like Wireshark, Splunk,
• Communication: Excellent communication skills are essential for interacting with end-users and providing clear instructions and support.
• Problem-Solving: Strong problem-solving skills to identify and resolve technical issues.
• Teamwork: Collaborative attitude to work with other IT professionals and support teams.
• Customer Service: A focus on providing excellent customer service is often crucial, as VOIP Support Engineers may deal with end-users experiencing voice quality issues.