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    Server Assistant - Nashville, United States - TC Restaurant Group

    TC Restaurant Group
    TC Restaurant Group Nashville, United States

    3 weeks ago

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    Description
    POSITION SUMMARY:

    The Server Assistant (SA) is responsible for assisting servers in food & beverage service of all tables in a high volume, live entertainment, restaurant, and bar setting.

    SAs will continuously assist the Restaurant Server to enhance the guest experience; while anticipating any additional needs to help ensure each guest has a wonderful and unique visit to our venues.

    Duties include exceptional service to every guest in a professional manner.

    Transport materials/supplies and assist the Restaurant Server with beverage and food service in all areas, as well as maintain the cleanliness of all work areas and equipment.


    *This is a tipped position with a standard hourly pay rate of $12.00 per hour. The pay-range of $30-$35 per hour is the combined hourly wage with an average of tip out per hour for current Server Assistants.

    ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:


    • Assist restaurant servers in tasks necessary to maintain their tables and assist their guests throughout the visit.
    • Provide friendly, efficient, knowledgeable, and helpful service of food and beverage in accordance with established quality and time standards.
    • All SAs should have complete knowledge of the food and bar menus, as well as a complete understanding of host and support staff procedures
    • Prepare restaurant tables with special attention to sanitation and setup
    • Assure tabletops and chairs are sanitized as well as floor area around them
    • Understand and read a food or beverage order.
    • Ensure food is served in accordance with safety standards (e.g., proper temperature)
    • Confirm that each order has appropriate preparation, plate/glassware, garnish, presentation, necessary serving utensils and is complete before taking it to a guest.
    • Must say the name of food and beverages delivered to guests.
    • Carry dishes from bars and tables to kitchen dish area
    • Maintain a good rapport with the FOH & BOH management teams
    • Inform management of any complaint, comments, or incidents
    • Ability to communicate effectively with guests, Team Members, and Management in both written and verbal form
    • Respond to Guest inquiries and requests in a courteous, knowledgeable, and polite manner
    • Maintain line of sight/atmosphere control by circulating through your work areas throughout shift
    • Keep all tabletops, floors, and service areas clear/free of dirty glasses, and any unnecessary items throughout shift
    • Keep service station and service equipment storage organized
    • Ensure daily/nightly/weekly and opening/running/closing duties are completed
    • Clean all spills and waste immediately. Sweep and mop as needed. Place all trash in proper receptacles.
    • Observe and anticipate guests needs, deliver all items to the guests in a timely and accurate fashion. Must have the ability to manage time effectively with minimum supervision.
    • Adhere to all departmental appearance and uniform standards while always maintaining professionalism
    • Will follow all company and department policies and procedures, practices, and guidelines.
    • Performs other jobrelated duties as assigned
    IN ADDITION TO THE AFOREMENTIONED ESSENTIAL JOB FUNCTIONS, THE TABLE SERVER ASSISTANT WILL BE EVALUATED ON THE FOLLOWING LEADERSHIP

    QUALITIES:


    - Accountability


    • Adherence to Policy
    • Appearance
    • Attitude
    • Dependability
    • Development
    • Guest satisfaction
    • Job skills knowledge
    • Judgment
    • Productivity
    • Punctuality
    • Quality of work
    • Teamwork
    • Working relationships
    • Written and Verbal communication
    WORKING KNOWLEDGE /EDUCATION/REQUIREMENTS:


    • High School Diploma or equivalent required
    • Proof of eligibility to work in the United States
    • Must be 18+ years of age
    • Adhere to and enforce company, local, state, and government specific regulations.
    • Must be able to obtain and maintain any licensing or active work cards required, at present or in the future, for this position at all times.
    • Ability to stand and exert wellpaced mobility for the duration of a scheduled shift
    • Must be able to lift up to 25 pounds and/or move objects up to 50 pounds
    • Work will include indoor and/or outdoor areas. Must have the ability to withstand high and low temperatures
    • Work may be performed in small areas with a 3 ft. access.
    • Schedule could exceed 30 hours per week and may include overtime when approved by management
    • Work varied shifts to include days, nights, weekends, and holidays
    • Ability to be exposed to day life/nightlife environmental factors including but not limited to secondhand smoke, excessive noise, flashing/strobe lights, and stress levels related to interacting with guests in a fastpaced environment.
    TC Restaurant Group is an Equal Opportunity Employer.
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