Technical CSR II - Troy

Only for registered members Troy, United States

1 month ago

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Job summary

This position is critical to our expanding customer base across all of our verticals; specifically in the areas of restaurants, corporate dining, and other managed foodservice operations.

Responsibilities

  • Provide in-depth analysis or synopsis of escalated support issues to other teams or Management
  • Provide additional Team Member troubleshooting and support
  • Train NEXTEP Customers and Team Members on our hosted command center tools
  • Maintain a high daily closure rate

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