Medical Support Assistant - Rothschild, United States - Department Of Veterans Affairs

Description

Summary

This is an Open Continuous Announcement (OCA) that will be used to fill Advanced Medical Support Assistant vacancies in all specialties at both Tomah VA Medical Center and VA CBOCs.

Duties

The Advance MSA (AMSA) utilizes numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model.

• Coordinates with the patient care team to review clinic appointment availability.
• Schedules new and established patient appointments.
• Tracks and facilitates completion of encounters and consults.
• Participates in team huddles and team meetings to manage and plan patient care.
• Sets priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs.
• Works with the team to reinforce the plan of care and selfhelp solutions and entering appropriate information into the electronic record.
• Monitoring preappointment requirements to assure readiness for patient visit/procedure (e.g., Xray, lab work).
• Manages electronic wait list to verify and validate accuracy and resolve issues.
• Participates and provides input in problem solving on operational issues or procedures in team meetings.
• Performs administrative follow up actions.
• Participates in and independently following up on team huddles by sharing information and collaborating with the medical team to assure continuity of care.
• Evaluates patient information and clinic schedule lists to determine whether patient is vested.
• Gathers information and collects/compiles data to meet the needs of the service.
• Educates providers about shared patients (those who receive their care at multiple VAs or those who have care in the community) and brings to the attention of the providers.