Technical Customer Support Representative - Wise - Sitel

    Sitel
    Sitel Wise

    1 day ago

    Description

    Technical Customer Support Representative

    Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference

    Location Requirements: Must live within the commuting range and be able to work 50 MILES OF 10431 PINNACLE DR, WISE, VA 24293

    Job Overview: Foundever is hiring Technical Customer Service Associates We invest in our people by providing paid training along with growth and development opportunities. For example, 84% of our managers are internal promotions. Become a valued member of our dynamic team, where you will have the opportunity to deliver exceptional, personalized support by assisting customers with a range of accounting and tax platforms and applications.

    What We're Looking For:

    1. Ability to multitask in and navigate between screens efficiently while assisting customers
    2. Comfortable in a fast-paced environment
    3. Must be 18+ years of age
    4. High school diploma (or GED equivalent)
    5. Associate or bachelors degree preferred
    6. Must pass a criminal background check

    Key Skills:

    1. Handle inbound customer service calls
    2. Drive customer satisfaction through voice, chat, and email communication
    3. Navigate multiple systems and tools
    4. Ongoing training and skill development

    Why You Should Join Us:

    1. Pay: $16/hr with opportunities up to $19+
    2. 100% paid training
    3. Benefits including medical, dental, life, and vision insurance
    4. Employee Assistance Program (EAP)
    5. 401k retirement plan with company match
    6. Employee discounts
    7. Referral bonuses
    8. Internal Mobility (84% of our managers are promoted within)

    About Foundever: Foundever is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, were the team behind the best experiences for +800 of the worlds leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

    Get to know us at and connect with us on Facebook, LinkedIn, and Twitter.

    Military Partners: We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce.

    EEO: Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.

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