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    Chief Engineer - Norfolk, United States - Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

    Professional Hospitality Resources, Inc. and Ocean Beach Club LLC
    Professional Hospitality Resources, Inc. and Ocean Beach Club LLC Norfolk, United States

    3 weeks ago

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    Description

    Overview:

    Coordinates the daily operations of the Engineering department for the hotel to ensure that the services exceed the expectations of the resort owners/guests. Ensures compliance with all policies, procedures and regulations. This manager monitors both the productivity and qualitative work product for the Engineers and directs the completion of those assigned RFR projects. Walking the property completely a minimum of twice daily (AM and PM), the Chief Engineer determines and assigns work, maintenance projects, work orders and priorities to insure that all quality standards are met.

    Responsibilities:
    1. Coordinates RFR schedules with property operations so as to minimize disruption to guests.
    2. Possess full knowledge of all matters relating to proper techniques as established by hotel/franchise requirements
    3. Manage staff to ensure that all areas of responsibility are properly covered and within budget.
    4. Assign all associates their duties, and inspect work for conformance to prescribed company/franchise standards of cleanliness.
    5. Record data concerning work assignments and special projects and prepare reports.
    6. Ensure that all guest requests you receive are satisfied in a timely and efficient manner. Investigate complaints and takes corrective action. Provides service in a highly professional manner at all times.
    7. Ensure that all department employees receive comprehensive training
    8. Complete associate safety training in compliance with PHR/franchise procedures and OSHA regulations. Report unsafe work conditions/practices and safety/security violations
    9. Review internal management reports to include: occupancy forecasts, night audit summary, payroll edits, man-hour and payroll reports, productivity results from the prior day, operating checkbook accounts and schedules
    10. Prepare any reports concerning room occupancy, payroll and departmental expenses
    11. Generate all department PO's (purchase orders) and PAF's/ADAP-RofD (personnel action form/developmental action notices) and forwards same to senior management for approval.
    12. Ensure that the resort maintains all QA standards as defined by PHR and any third party affiliations (Interval International or hotel franchiser) where applicable
    13. Perform month end inventories in a timely and accurate manner to ensure adequate supplies
    14. Formulates, affects, interprets and/or implements management policies, processes and procedures
    15. Performs work that affects business operations to a substantial degree, even if the assignments are related to the operation of a particular segment of the business.
    16. Assists in the management and execution of RFR projects, ensuring that they are on time, within budget, and at the level of quality according to the SSI manual.
    17. Provides consultation or expert advice to management in regards maintenance issues.
    18. Assists in the planning of long or short-term business objectives.
    19. Represents the company in handling complaints, arbitrating disputes or resolving grievances.
    20. Assist with the departmental annual operating budgets
    21. Check on any and all special project work
    22. Successfully completes other duties as assigned.
    23. Perform Emergency Response duties as required by this role in the Emergency Response Organizational Chart and Plan
    Qualifications:
    Type Qualification Education Certification in electrical, mechanical or refrigeration preferred Skill Excellent English verbal and written communication skills. Education High School Diploma required, College degree preferred. Experience Prior experience as a property level Chief Engineer preferred. Skill Ability to multi-task within specific time constraints. Skill Ability to define problems, collect data, establish facts, and draw valid conclusions. Skill Ability to interpret a variety of technical instructions and deal with several abstract and concrete variables. Skill Able to apply concepts such as fractions, percentages, ratios and proportions to practical situations.
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