System Manager of Epic Applications - Bozeman, United States - Bozeman Health

Description

The position of System Manager for Epic Applications entails overseeing a team of Epic Certified Application Analysts. These professionals collaborate with clinical subject matter experts to develop, refine, and maintain the Epic system using industry best practices.

Key responsibilities include independently devising and implementing solutions to address customer inquiries, challenges, and issues, while adapting to evolving priorities within the healthcare system and third-party environments. The System Manager coordinates problem resolution within their team and escalates issues as needed. They play a pivotal role in both the initial installation planning and the ongoing support of Epic, delegating tasks effectively to their team members.

Position Summary:

The System Manager of Epic Applications is responsible for managing the Epic Certified Application Analysts. These staff are responsible for working with clinical subject matter experts (SMEs) to design, build, validate, test, optimize, and support the Epic system based on best practice methods.This role is responsible for independently formulating and implementing solutions to respond to and resolve customer requests, issues, and problems, while meeting the changing demands and priorities of the health system and the third-party environments. This role will coordinate issues within their teams and escalate as appropriate. The System Manager Epic Applications is expected to be involved in not only the install planning, but also the long-term support of Epic and will need to be able to effectively delegate projects and tasks to the team. Additionally this role will manage the team resources to ensure analysis of workflows is in-depth, data collection is thorough, report details are adequate, and other technical requirements required are achieved so the users needs are met. The System Manager Epic Applications will create and follow system standards related to workflow analysis, system specifications generation, proof of concept validation and sign off, system configuration, application and integrated testing, change control, training, and implementations.

Minimum Qualifications:

Required

+ Bachelors Degree in computer science, information systems, business administration, or healthcare administration or equivalent work experience (4+ years)

+ Current Epic Certification(s)

+ Three years experience in Epic implementations or experience with implementing and supporting large integrated systems in a healthcare organization

+ Five years supervisory experience

+ Seven years of progressive, relevant experience (healthcare or IT) required

Preferred

+ Current certification (Epic, HL7, Project Management, or ITIL)

Essential Job Functions:

In addition to the essential functions of the job listed below, employees must have on-time completion of all required education as assigned per DNV requirements, Bozeman Health policy, and other registry requirements.

+ Directs broad operations to ensure the provision of comprehensive departmental services in compliance with all regulatory agencies and healthcare system requirements.

+ Ensures a collaborative departmental approach to operational planning, care/service design and development of organizational policies, which reflect the mission of the organization.

+ Coordinates and assists with oversight of departmental services. Continuously assesses, measures and improves departmental performance. Provides direct spiritual care for patients and families consistent with their cultural, spiritual, personal values, preferences, and beliefs.

+ Demonstrates responsible management of all departmental resources.

+ Demonstrates clinical/technical and managerial competency.

+ Leads, teaches, inspires, helps and consistently demonstrates healthcare system behavioral standards.

Knowledge, Skills, and Abilities

+ Strong leadership managerial skills; ability to plan, delegate, monitor and improve work performance

+ Demonstrates sound judgement, patience, and maintains a professional demeanor at all times

+ Ability to work in a busy and stressful environment

+ Strong interpersonal, verbal and written communication skills

+ Creativity, problem analysis and decision making

+ Exercises tact, discretion, sensitivity and maintains confidentiality

+ Standard office equipment and computer applications; MS Office, EMR, internet applications etc.

+ Ability to work varied shifts

Physical Requirements

+ Lifting, Pushing, and Pulling: Lift 50 pounds of weight (pick up materials, move equipment, etc.) Carry equipment/supplies. Use upper body strength (repair and maintenance work, etc.)

+ Extended Hours: The role may involve working for extended periods, requiring sitting, walking, or standing for eight or more hours daily.

+ Flexible Schedule: The position may necessitate working beyond a standard 40-hour workweek, including weekends and after-hours shifts.

+ On-Call Availability: On-call work may be required to respond to organizational and patient needs promptly.

+ Effective Communication: Proficient in effective communication, both in person and through various technologies.

+ Handling Challenging Situations: The role may involve dealing with upset individuals, requiring the ability to de-escalate situations and work effectively with frustrated patients or families

+ Repetitive Tasks: Ability to perform repetitive tasks as needed to fulfill job responsibilities.

Exposures

Tasks Include Potential Exposure: Job tasks may involve exposure to:

+ Bloodborne pathogens, such as blood, bodily fluids, or tissues.

+ Radiation in settings where medical imaging procedures are performed

+ Various chemicals and medications used in healthcare settings. Job tasks may involve handling cleaning products, disinfectants, and other substances.

+ Infectious diseases due to contact with patients in areas that may have contagious illnesses

The above statements are intended to describe the general nature and level of work being performed by people assigned to the job classification. They are not to be construed as a contract of any type nor an exhaustive list of all job duties performed by the personnel so classified.

Application Services (CORP)

Working at Bozeman Health is more than just a job--it's a commitment to caring for the communities of Southwest Montana by being their partner in health and wellness, compassionately delivering the best care for each person, every time. In every role, our employees are inspired by their ability to care for our community and our Culture of Excellence guides each employee to be a high performer, engage in transparent and timely communication, demonstrate dynamic learning and teaching, excel through change, express gratitude and experience joy.