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Scheduling Lead, Medical Group - Troy, Michigan, United States - HarmonyCares
Description
Overview:
HarmonyCares is one of the nation's largest home-based primary care practices. HarmonyCares is a family of companies all dedicated to providing high-quality, coordinated health care in the home. This includes HarmonyCares, HarmonyCares Medical Group, HarmonyCares Home Health and HarmonyCares Hospice.
Our Mission – To bring personalized, quality-based healthcare to the home of patients who have difficult accessing care.
Our Shared Vision – Every patient deserves access to quality healthcare.
Our Values – The way we care is our legacy. Every interaction counts. Go the extra mile. Empower and support each other.
Why You Should Want to Work with Us
Health, Dental, Vision, Disability & Life Insurance, and much more
401K Retirement Plan (with company match)
Tuition, Professional License and Certification Reimbursement
Paid Time Off, Holidays and Volunteer Time
Paid Orientation and Training
Great Place to Work Certified
Established in 11 states
Largest home-based primary care practice in the US for over 28 years, making a huge impact in healthcare today
Responsibilities:
The Scheduling Lead, Medical Group will assist HarmonyCares Medical Group schedulers in the management and delivery of daily operations within the scheduling function.
This role is a member of the regional scheduling teams, assisting in the creation, delivery, and monitoring of standard scheduling function operations, policy, and procedures.
Essential Duties and ResponsibilitiesAssists to develop, maintain, and monitor standard policies, procedures, onboarding and training materials
Provides a point of escalation to address scheduling concerns, complaints, and issues, both internally and externally
Supports new team members through onboarding and training processes
Identifies areas of quality and execution gaps for all team members and ensure appropriate remediation through coaching and feedback
Collaborates with manager, teammates, and other HarmonyCares leaders to identify and implement changes that optimize the organization
Supports and encourages teammates by fostering open communication channels as well as role modeling best practices
Attends required meetings and in-services
Serves as a subject matter expert (SME) or representative for other departmental projects as directed by regional leadership
Perform the scheduler role for the field office as assigned
Maintains patient confidentiality
Performs other duties as assigned
Qualifications:
Required Knowledge, Skills and Experience
High School Diploma/GED
Must maintain a valid driver's license and good driving record
Active CPR Certificate
1-2 years of experience in customer service
Knowledge of practice protocols to assist in scheduling patients for care
Skill in maintaining department quality assurance and control standards
Computer skills and ability to learn new systems
Ability to adapt and apply guidelines and procedures
Skill in teamwork and maintaining relationships with patients, caregivers and co-workers
Critical thinker that can balance scheduling protocols and market needs to maximize patient access
Ability to work at a computer screen for an extended period of time
Able to travel up to 20% of the time