- No weekends
- No Holidays
- PTO & paid anniversary day
- 7% GI Associates retirement contribution & 401(k) plan
- Medical, dental & vision insurance
- Flexible spending plan
- Short- & long-term disability
- Basic & supplemental life insurance
- Scheduling Operations
- Answers a high volume of phone calls daily to schedule patient appointments (office visits and procedures) and answer scheduling inquiries
- Collects and verifies patient registration information including demographics, insurance, extensive health history and other data consistently and accurately
- Understands the patient journey to GI including screening procedures, diagnostic procedures, procedure recalls, self-referral and provider referrals
- Guides patients to appropriate provider and location based on established status, level of care, health system, proximity and patient preferences
- Understands basic GI anatomy, physiology, procedures and treatments
- Understands basic health insurance coverage information
- Communicates medical inquiries and patient urgency to clinical team members (clinical/physician support team, system partners, etc.) in a timely and appropriate manner
- Works closely with the business office on scheduling relating to insurance
- Coordinates timely delivery of digital or mailed paperwork for upcoming patient appointments (prep instructions, etc.)
- Productivity
- Consistently meets individual department productivity goals
- Technology
- Proficiency entering data and other clerical tasks (fax, email, copier)
- Proficiency using Microsoft products including Outlook, Teams, SharePoint, Word and other applications as necessary
- Proficiency using multiple electronic medical records (athenaPractice and Epic)
- Proficiency using company phone system
- Professionalism & Teamwork
- Collaborates with all departments within the organization and external partners to ensure an exceptional patient experience
- Showcases a professional and positive attitude
- Treats all patients and team members with respect and dignity
- Flexible in meeting the needs of the department
- Maintains a safe, clean and organized work environment
- Adheres to all current and future guidelines set forth in the GIA Employee Handbook and other policies & procedures as appropriate
- All other duties as assigned
- High school diploma or equivalent
- 3+ year of customer service experience
- Available to attend meetings before/after business hours
- Proficiency with computers and technology
- Experience using Microsoft software (Outlook, Teams, Word, etc.)
- Open to adapt, learn and grow in a fast-paced health care environment
- Call center or scheduling experience
- Medical knowledge and/or experience
- Health insurance knowledge and/or experience
- ABROE certification (can be completed after hire)
- Fluency in Spanish highly desirable
- Ability to hear and speak sufficiently to communicate over the phone and in person
- Ability to remain stationary/seated for 90% or more of the workday
- Ability to wear a headset
- Ability to efficiently operate a keyboard, phone and other office equipment
- Ability to reach overhead and bend down at workstation when needed.
- Ability to occasionally lift up to 10 pounds when moving boxes/packages at the office
- Ability to use the stairs in case of elevator outage
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Patient Access Specialist - Milwaukee, United States - GI Associates
Description
Job Description
Job DescriptionAt GI Associates we believe in striving for the best outcomes for our patients, employees, and community. Imagine your next career as a digestive health expert GI Associates is looking for motivated people to join our growing independent gastroenterology practice. Our nationally recognized physicians and dedicated team are patient-focused and provide compassionate, collaborative care to patients across southeast Wisconsin. GI Associates provides an excellent work-life balance and amazing benefits package including:Job Summary
The Patient Access Specialist is responsible for scheduling appointments for all GI Associates' providers and locations while providing an exceptional customer experience.Summary of Essential Job Functions
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