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    • Concierge - Sebastian - Marriott

    Marriott
    Marriott Sebastian

    6 days ago

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    Description

    **Concierge Role at Marriott**

    As a Concierge at Marriott, you will serve as the primary point of contact for guests seeking information or services during their stay. This role demands exceptional hospitality and professionalism in delivering personalized assistance.

    Responsibilities include:

    • Providing guests with insider knowledge on local features such as shopping, dining, nightlife, and recreational activities.
    • Making travel arrangements, including tours, reservations, and transportation.
    • Assisting guests with services like spa appointments, tee times, tickets to events, and restaurant reservations.
    • Handling special requests from guests with specific needs.
    • Coordinating the delivery of guest amenities and offering luggage assistance when required.
    • Maintaining a logbook of guest inquiries and requests, ensuring timely follow-up and satisfaction.
    • BUILDING and maintaining relationships with local vendors and service providers.

    To be successful in this role, you should possess:

    • Proven experience as a concierge or in a similar position.
    • Excellent knowledge of the local area, including attractions, events, and activities.
    • Strong organizational and multitasking abilities.
    • Exceptional communication skills and a customer-centric approach.
    • Fluency in English; proficiency in additional languages is advantageous.
    • A high school diploma; a degree in hospitality or a relevant field is preferred.
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