Call Center Customer Service Representative - Richmond, United States - LHH

Description

LHH Recruitment Solutions is currently hiring for our client in the Richmond, VA area. This is a fully remote, contract position looking to start immediately. There are two shifts to choose from, 7:30am-4pm or 2pm-8:30pm.

As a Call Center Representative, you will be responsible for handling incoming calls from customers, addressing their inquiries, resolving complaints, and providing exceptional customer service. You will work in a fast-paced environment, utilizing communication skills and problem-solving abilities to ensure customer satisfaction.

Key Responsibilities:

• Answer incoming calls promptly and professionally.
• Listen attentively to customer inquiries and provide accurate information or assistance.
• Address customer complaints and resolve issues promptly and efficiently.
• Utilize company policies and resources to provide appropriate solutions.
• Maintain a positive, empathetic, and professional attitude towards customers at all times.
• Keep records of customer interactions, transactions, comments, and complaints.
• Follow communication procedures, guidelines, and scripts.
• Identify and escalate priority issues to appropriate channels.
• Strive for first-call resolution and ensure follow-up if necessary.
• Stay updated on product knowledge and company policies.
• Collaborate with team members to improve customer service experience.
• Meet or exceed performance targets such as call handling time, resolution rate, and customer satisfaction metrics.

Qualifications:

• High school diploma or equivalent; college degree preferred.
• Previous experience in customer service or call center environment preferred but not required.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving skills.
• Ability to multitask, prioritize, and manage time effectively.
• Proficient in basic computer applications and data entry.
• Ability to work well in a team environment.
• Willingness to work flexible schedules, including evenings, weekends, and holidays if required.
• Empathetic and patient demeanor towards customers.
• Adaptability to handle stressful situations calmly and professionally.

Please apply today This is a contract role starting immediately and paying $21hr.