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    Enterprise Services - Lansing, United States - Tekfortune Inc

    Tekfortune Inc
    Tekfortune Inc Lansing, United States

    5 days ago

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    Description

    Tekfortune is a fast-growing consulting firm specialized in permanent, contract & project-based staffing services for worlds leading organizations in a broad range of industries. In this quickly changing economic landscape, virtual recruiting and remote work are critical for the future of work. To support the active project demands and skills gaps, our staffing experts can help you find the best job for you.

    Role: Enterprise Services - IT Strategist - Service Delivery Manager
    Location: Lansing, MI
    Hybrid Role

    Top Skills & Years of Experience:
    - 5+ years experience
    - ITIL Foundations certification is required, with V4 certification preferred

    Candidates MUST be able to speak to skills listed on resume.

    Clear and concise written and verbal communication is crucial to success and productivity in this role.

    Project Description
    We are seeking an individual with at least 5 years experience in the Service Delivery Manager role to help lead onboarding our current team into the new support model. This person would be responsible for training, documentation, and leading by example along with ongoing mentoring the Service Delivery Managers in their new roles. This will be a 12-month engagement while we complete the transition from our current support model to the new Service Delivery Manager support model.
    Job Description:
    The Service Delivery Manager is a pivotal role matrixed delivery model that oversees a number of key functions within DTMB IT that enable the delivery of high-quality services to our customers, and to ensure Service Delivery processes are in place to meet our customer needs. This position is a customer facing role and requires the establishment and management of expectations with our customers and will drive the DTMB IT Service Owners to achieve those expectations to a high standard. This position will also act as an internal advocate for our customers requirements and work closely with DTMB IT Service Owners who are accountable to the Service Delivery Manager for the delivery of services.
    Skillset:
    The candidate should have technical knowledge of infrastructure services such as Windows VMs, Unix VMs, Containers, Cloud Services, Data Network and Telephony. zure, AWS, GCP and Cisco knowledge is a plus. The candidate must have a strong ITIL background and ITIL Foundations certification is required, with V4 certification preferred. Below is the list of our technical and soft skills we desire for this position:
    Technical skills:

    • Strong computer skills.
    • Expert knowledge of ITIL disciplines
    • Ability to manage conflict and offer suitable resolutions
    • Strong customer service, project management, relationship management and quality control skills.
    • Resource planning skills
    • Experience of managing 3rd parties and 3rd party delivered services
    Soft Skills:
    • Keen sense of time management
    • Excellent leadership and customer service skills.
    • Strong teamwork skills and attention to detail.
    • Excellent written and verbal communication skills
    • Willingness to support and mentor other team members
    • Able to manage sensitive and sometimes confidential information
    • Self-motivation and able to take responsibility
    For more information and other jobs available please contact our recruitment team at . To view all the jobs available in the USA and Asia please visit our website at .
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