Sales Support - Braintree, MA, United States - The Norfolk Companies

Description

Norfolk Kitchen & Bath is a leader in kitchen and bath design and our Sales Support team is responsible for the servicing of internal and external customers in regard to general inquiries, order processing and scheduling.

You will work with other departments with a common goal to provide the best customer experience.

We have a talented team of 30 designers as well as a construction design build group and our projects range from smaller kitchen remodeling to a full remodel.

Primarily we design beautiful kitchens, bathrooms and living spaces and sell the cabinetry, countertops and accessories for the space.

We also have our legacy location in Boston which is where Norfolk Hardware & Home Center is located supporting the local community with their hardware and DIY projects.

Our commercial sales division supports the multifamily sector and our manufacturing shop supply these customers with countertop materials. Strong customer service mindset. We use Microsoft platform

• A time management approach which has proven successful for you to manage a multiple step ordering process
• Work with AP team and receiving team on any issues with received Kitchen and Bath orders, or credits due from vendors including supplier returns
• Able to schedule delivery of product including collection of balance due and communicating to the Designer and delivery team regarding this information
• Answer a variety of questions about our product including pricing, stock availability, product, and company policies

2+ years customer service experience

• Previous experience working in a sales/distribution company
• Knowledge of kitchen cabinets and related hardware preferred
• Experience or ability to learn 20/20 software (kitchen designs)
• Exceptional phone presence and customer service

Able to work on computer screen and read small print
23-28 Hourly Wage