Financial Counselor - Headquarters

Behavioral Framework – the leading provider of ABA therapy to children diagnosed with autism in the DMV area – is looking for a Financial Counselor. · The Financial Counselor is responsible for assisting patients and their families with understanding and managing the financial as ...

Job description

Behavioral Framework – the leading provider of ABA therapy to children diagnosed with autism in the DMV area – is looking for a Financial Counselor.

The Financial Counselor is responsible for assisting patients and their families with understanding and managing the financial aspects of healthcare services. This role provides education regarding insurance coverage, financial responsibility, payment options, and financial assistance programs. The Financial Counselor works collaboratively with families, insurance carriers, and internal departments to ensure accurate billing, timely collections, and a positive patient financial experience.

Behavioral Framework Highlights:

• Behavioral Framework is devoted to the pursuit of providing excellent, honest, and compassionate care within the autism community. 

• We believe in the dedication and passion of our professional team and the science behind ABA to make a difference in the families and children we serve. 

• Ranked on the Inc. 5000 list for 3 consecutive years. 

• 1 of 4 Autism providers in the country to earn 3-year accreditation + telehealth from the  Behavioral Health Center of Excellence. 

• Beautiful new office 2-minutes from I-270.

Responsibilities

• Educate patients and families on insurance benefits, coverage limitations, deductibles, copayments, coinsurance, and out-of-pocket expenses.

• Provide accurate cost estimates for services when applicable.

• Own a portfolio of patient balances from first statement through resolution by working patient AR aging weekly (0–30/31–60/61–90/90+), document outcomes, and escalate trends.

• Meet monthly goals for collection rate/aging reduction/payment plan compliance

• Develop and manage individualized payment plans in accordance with organizational policies.

• Monitor active financial agreements and follow up on delinquencies, including declined payments, expired credit cards, returned checks, and stopped payments.

• Review patient accounts for accuracy and completeness prior to statement generation.

• Generate and distribute monthly patient statements (or on demand as needed)

• Screen, collect, and review documentation for financial assistance or waiver requests; escalate recommendations to leadership as appropriate.

• Address and resolve billing questions, discrepancies, and disputes in a timely and professional manner.

• Collaborate with internal revenue cycle teams to resolve account issues.

• Maintain accurate, thorough, and timely documentation of all patient communications and account updates in the practice management system.

• Ensure compliance with HIPAA, organizational policies, and applicable federal and state regulations.

Competencies

• Patient-Centered Communication: Communicates complex financial information clearly and compassionately.

• Financial Acumen: Understands insurance structures, payer processes, and patient responsibility calculations.

• Attention to Detail: Ensures accuracy in account review, documentation, and financial agreements.

• Problem-Solving: Identifies account discrepancies and works collaboratively toward resolution.

• Accountability: Takes ownership of assigned accounts and follows through to resolution.

• Confidentiality & Integrity: Maintains strict confidentiality of patient financial and health information.

• Team Collaboration: Works effectively with cross-functional teams to achieve departmental goals.

Knowledge, Skills, Experience

• High school/GED required; Bachelor's preferred.

• Minimum of 1–3 years of experience in healthcare financial counseling, medical billing, or revenue cycle operations preferred.

• Experience in behavioral health, ABA therapy, or similar outpatient services is strongly preferred.

• Strong working knowledge of major payer systems, portals (e.g., Availity, Navinet, payer-specific portals).

• Excellent communication and interpersonal skills.

Work Environment, Physical Conditions

• Primarily sedentary office work

• Prolonged periods of sitting and computer use

• Frequent telephone communication

• Ability to maintain focus in a fast-paced environment

Salary: $55,000-$65,000

EOE

Behavioral Framework is committed to equitable treatment for all employees, clients, and their families. We welcome and respect the diversity of the families we serve, and we focus our organizational efforts to build a culture of respect, dignity, fairness, caring, equality, and self-esteem.

We believe our strength comes from the shared experiences of our employees, clients, and community. We pride ourselves on serving a diverse population and always seeking to hire, retain, and promote from a wide variety of backgrounds.

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