- Minimum 3-5 years of experience in a customer service role.
- Experience in the printing or packaging industry is a plus.
- Customer Service Mindset - Possess a customer service mindset developed from experience in a customer service role. Even temperament when dealing with difficult people and situations.
- Teamwork - Ability to interact with both office and Production personnel in a professional manner.
- Communication Skills - Ability to communicate intellectually and effectively in a courteous and professional manner both written and verbally.
- Organizational Skills - Excellent organizational skills and the ability to multi-task to maintain established standards for performance.
- Computer Skills - Effective typing and computer skills.
- Math Skills Detail Oriented - Attention to detail and able to
- concentrate in noisy environments. Ability to sit for extended periods of time with minor
- position changes. Good physical condition with the ability to stand
- and/or walk for several hours consistently.
Primary Duties - Accurately and effectively generate quotes for customers sometimes involving the Customer Service Manager when needed.
- Discuss order specifics with customers in a courteous and professional manner.
Job Duties:
Primary Duties
Job Qualifications, Requirements, and Experience - Experience in the printing or packaging industry and/or a Bachelor's Degree in a printing-related field is a requirement.
- Customer Service / Customer First Mindset - Possess a customer service mindset developed from prior work experience.
- Teamwork - Ability to interact with both office and Production personnel in a professional manner.
- Communication Skills - Ability to communicate intellectually and effectively in a courteous and professional manner both written and verbally.
- Organizational Skills - Excellent organizational skills and the ability to multi-task to maintain established standards for performance.
- Computer Skills - Effective typing and computer skills.
- Math Skills
- Detail Oriented - Attention to detail and able to concentrate in noisy environments.
- Good physical condition with the ability to stand and/or walk for several hours consistently.
Software Used - Microsoft Office products - Outlook, Word, Excel, Teams, etc. CERM - Label MIS System
- Salesforce CRM
- Adobe products - Acrobat, Illustrator
- Customer specific web-based quoting and order entry systems
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Description
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Job Qualifications, Requirements, and Experience
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