Automotive Service Advisor - Orchard Park, United States - Lithia Motors

Description

Dealership:

L0762 Ray Laks HondaRay Laks HondaHelping satisfied customers drive away with a smile on their face is what we do - join a team focused on earning customers for lifeResponsibilities:As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.

Serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.

Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system.
Communicate additional repair and service needs to the customer based on vehicle inspection.
Administer the manufacturer warranty for qualifying vehicle repairs.
Keeping customer informed of service specials, completion times and service expenses.


Qualifications:
Previous Service Advisor experience, preferred.
Prior experience as an automotive technician a plus.
A team player who is focused on providing exemplary customer service.
Basic mechanical understanding of an automobile.
Acceptable driving record and a valid driver's license in your state of residenceThe estimated annual earning range for this position is ($66,000.00 to $1,000.00), which includes commissions on (Commissions

• Ex: "Individual Sales and/or Individual Gross Profit", "Department Net") and/or bonus opportunities such as (Bonuses Ex: "Parts Gross Achievement, Manufacturer Approvability").

Actual pay offered may vary depending on skills, experience, job-related knowledge, and location.

This position is also eligible for a short-term and/or long-term incentives as part of total compensation, as well as a variety of other benefits, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO).

Information about LITHIA's comprehensive benefits can be reviewed on our careers site at offer best in class industry benefits:

Competitive pay Medical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsHigh School graduate or equivalent, 18 years or older required.

Acceptable driving record and a valid driver's license in your state of residence necessary for select roles. We are a drug free workplace.

We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status).

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.