Clinical Supervisor - San Jose, United States - Unity Care

Description

Job Description

Job Description

Job Description
DEPARTMENT: Mental Health Services
POSITION TITLE: Clinical Services Manager FLSA: Exempt

SUPERVISOR: Vice President of Operations
SALARY 90-100K Job Code: NA

OVERVIEW: The Clinical Services Manager (CSM) is responsible for overall program development and the day-to-day operations of mental health services and Enhanced Care Management (ECM) ensuring quality services in the agency's residential and community based mental health programs and enhanced case management services; oversees therapeutic staff, clinical supervision, training, and all mental health services that are delivered across all of the counties that Unity Care serves. The CSM is responsible for building community relationships for ECM, maximizing contract billing and supporting contract negotiations. This position assures service quality, develops teamwork among and across service areas and teams for greater efficiency and client satisfaction. The CSM plans for the ongoing development of agency services and builds strong community partners to establish positive representation in the county.

As with all UC staff, this position is responsible for adhering to the performance standards set forth in the UC Staff Employee and UC policies and procedures.

DIRECT REPORTS:

1. Clinician – Mental Health
2. Direct Reports- ECM Case Managers
3. Indirect reports- Housing Case Managers
4. Indirect Reports: Billing Staff

QUALIFICATIONS:
Required:

1. A minimum of 5 years' experience developing and overseeing program development and management of clinical settings with children, adolescents, and transitional-aged youth.
2. Master's Degree in Social Work , Marriage and Family Therapy, or associated field with current California licensure through the Board of Behavioral Sciences (BBS).
3. Minimum of 2 years' experience as a BBS approved supervisor of clinical work
4. Understanding of medical necessity as it relates to eligibility for Medi-Cal EPSDT programs and Enhanced Care Management (ECM) .
5. Minimum of 2 years' experience providing community-based services to youth and young adults in the foster care system who have significant emotional and behavioral issues that have critically impaired their functioning in the community.
6. Strong understanding of Medi-Cal EPSDT documentation requirements, adherence to requirements and ability to effectively train to these requirements.
7. Familiarity working within an electronic health record system.
8. Proven understanding of transformational care planning along the lines of person-centered assessment, treatment planning, and intervention.
9. Familiar with productivity standards and managing staff to maintain compliance.
10. Proven track record of accountability for the delivery of clinical services
11. Proficient in using Microsoft Offices applications.

Preferred:

1. Experience with providing EPSDT Medi-Cal services to foster youth in California.
2. Skilled and knowledgeable with billing concepts for Medi-Cal and Bay Area Counties.

RESPONSIBILITIES INCLUDE (but not limited to):

1. Staff – Hiring, Supervision (Performance Management), Training and Development.
   1. Weekly clinical supervision with all agency clinicians and billing staff.
   2. Review, approve, and sign all clinal assessments, treatment plans, treatment plan reviews, and discharge summaries to ensure quality clinical documentation.
   3. Monitor clinician caseloads and assign all new referrals.
   4. Manages and provides ongoing education, in-service training programs and competency evaluations to provide excellence in patient care.
   5. Identifies staff development needs and provides secures the necessary resources.
   6. Participates in and ensures compliant completion of all personnel requirements; oversees completion of new hire requirements and ensures regulatory requirements
   7. Arbitrate program staff conflicts and provide adequate grievance reviews.
   8. Encourage innovation, benchmarking, and management by objectives through work plans (i.e. project plans).
   9. Set targets for personal improvement based on regular assessment of performance from supervisor, peers, and staff
   10. Establish clear systems with clear expectations and accountability for all staff; Support the sharing of ideas at all levels and supports staff self-directed work teams.
2. Program Compliance:
   1. Ensure productivity for clinical services meets organization goals
   2. Participate in Clinical Quality Management Meetings
   3. Adhere to state, county, and organizational policies, procedures, and guidelines; ensure contract compliance.
   4. Monitor and continuously improve service quality, including updates and improvements to the electronic health records system.
   5. Develop, implement, and oversee appropriate policies and procedures related to services, administration, and health and safety.
   6. Provides oversight for all clinical authority to accept or deny the referral based on clinical ability to provide the requisite clinical services.
   7. Manage all state and county audit requirements. Ensure staff documentation and required paperwork meet audit standards and timelines.
3. Program Development, Goals and Outcomes:
   1. Develop, implement, and oversee planning mechanisms that promote positive outcomes for youth.
   2. Maintain confidentiality of client and employee personal information.
   3. Develop annual service goals that correspond to the agency's strategic plans and goals.
   4. Participate in annual client satisfaction survey; evaluate results and set goals for improvements based on survey outcomes.
   5. Oversee needs and concerns of day-to-day program operations.
   6. Supervise, plan, and evaluate budget program, staff and fiscal resources assigned to the program
   7. Conduct regular outcome-based meetings that improve the efficiency of services.
   8. Implement crisis intervention and plan for adequate ongoing response on as needed basis.
4. Community Participation:
   1. Participate in one or more community organizations to increase representation and partnership; Serve as community liaison and agency representative with City and County Government.
   2. Participate in professional organizations and community liaison
   3. Network with the community to find better ways to support at risk or disadvantaged youth; seek out new and improved ways of providing services.
5. Maintain a small caseload and meet all quality and productivity requirements
6. Work collaboratively with other departments.
7. Organization Duties:
   1. Timely and accurate submission of timecards to supervisor
   2. Time away from the Office, Program and/or Home (i.e. vacations, personal time off, leaves of absence) must be pre-approved by supervisor and requested based on process outlined in the UC Employee Handbook.
   3. Maintain knowledge of staff handbook, policies, procedures, manuals, and pertinent documentation
8. Other duties as assigned.

ESSENTIAL DUTIES and QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

1. Read and interpret documents and procedure manuals. Write routine reports and correspondence.
2. Speak effectively in small setting and groups, i.e. UC employees, clients, or residents.
3. Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
4. Resolve problems involving several concrete variables in standardized situations.
5. Identify negative disruptive behaviors and redirect behavior using mediation and de-escalation techniques.
6. Employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop; kneel, crouch or crawl; talk or hear; taste or smell.
7. Employee must occasionally lift and/or move up to 25 pounds.
8. Employee may be required to make or receive physical contact with clients and residents, such as in the process of delivering First Aid/CPR or de-escalation interventions.
9. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
10. Must have CPR and First Aid certificate within 10 days of start date and maintain a current certificate with Human Resources.
11. Must clear a Department of Justice background check including fingerprinting before start date and maintain clearance.
12. Must be able to work in a DSS Community Care Licensed Facility.
13. Must clear a health screening, including TB before start date and maintain clearance.
14. Must have a car, valid California Driver License and be able to drive, have a clean driving record and maintain a clean driving record.
15. Meet and maintain the minimum vehicle liability and property insurance limits (to be insured by our insurance carrier for using vehicle for business purposes such as transportation of residents or reimbursement of business-related mileage expenses ).

Disclaimer: The duties and responsibilities described in this document are not a comprehensive list and additional tasks may be assigned to the employee from time to time and the scope of the job may change as necessitated by business demands at the sole discretion of the company. The specific statements shown in each section of this description are not to be all-inclusive. They represent typical elements and criteria to successfully perform the job.

Company DescriptionUnity Care's mission is to provide quality youth and family programs for the purpose of creating healthier communities through lifelong partnerships. Our goals are to provide safe, secure, and positive living environments; educate and support underserved youth; and prepare young people to pursue professions in which minorities are chronically underrepresented.

Company Description

Unity Care's mission is to provide quality youth and family programs for the purpose of creating healthier communities through lifelong partnerships. Our goals are to provide safe, secure, and positive living environments; educate and support underserved youth; and prepare young people to pursue professions in which minorities are chronically underrepresented.