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    Desktop Support Technician - Concord, United States - Technovision, Inc.

    Technovision, Inc.
    Technovision, Inc. Concord, United States

    3 weeks ago

    Default job background
    Description
    Our direct client is looking for a Desktop Support Technician for a 100% Onsite position contract in Concord, NH.

    *
    • This is a FULLY ONSITE position. Please only submit LOCAL candidates who are willing and able to work 100% onsite.

    Description:

    • Previous experience provisioning and deploying desktop hardware including desktops, laptops and peripherals is required.
    • Experience troubleshooting basic desktop laptop/hardware/software issues is required.
    • SCCM experience highly desired.

    IMPORTANT NOTES:

    • This is a FULLY ONSITE position. Please only submit currently LOCAL candidates who are willing and able to work onsite, full time in this role.
    • This is a 37.5hour work week. Make sure your candidates are aware of this.
    • Duration: Approximately 6 Months
    • State of NH DHHS currently has a very large inventory of replacement devices that need to be deployed.
    • The team doing deployments is not able to keep up with the rate of deployment, so they are seeking a desktop support technician who can help unpack, stage, configure and deploy replacement devices from inventory.
    • They also have to order over 700 more devices, so this additional resource will ensure they can catch up with the backlog and be in a position to receive newly ordered devices in the coming months.
    • Previous experience provisioning and deploying desktop hardware including desktops, laptops and peripherals is required.
    • Experience troubleshooting basic desktop laptop/hardware/software issues is required.
    • Experience provisioning equipment with Microsoft technology (SCCM) if preferred but not required.

    Responsibilities include:

    • Performs preliminary troubleshooting and technical assistance for hardware and associated software.
    • Resolves customer issues where applicable and within position skill set.
    • Escalates customer issue appropriately.
    • Maintains professional and friendly demeanor in all interactions with customer base and internal/external teams.
    • Unpacking, staging desktop and laptop hardware to prepare for deployment to agency
    • Imaging and installation of software onto devices

    SKILLS MATRIX:

    • Previous experience provisioning and deploying desktop hardware including desktops, laptops and peripherals
    • Required
    • Experience troubleshooting & providing technical assistance for basic desktop laptop/hardware/software issues
    • Required
    • Experience unpacking, staging desktop and laptop hardware to prepare for deployment
    • Required
    • Experience resolving customer/end user issues
    • Required
    • Experience maintaining professional and friendly demeanor in ALL interactions with customer base and internal/external teams
    • Required
    • Experience provisioning equipment with Microsoft technology (SCCM)
    • Highly desired

    Question 1:

    This is a FULLY ONSITE and SHORT TERM position so CURRENTLY LOCAL CANDIDATES will be considered for the position.

    Please confirm you have discussed the fully onsite requirement with your candidate and the candidate accepts this requirement.

    Question 2:

    Please SPECIFY the CITY and STATE in which your candidate is CURRENTLY located (if not specified or if location specified is determined to be untrue at any point during the screening/interview/onboarding process - INCLUDING DURING BACKGROUND CHECK WHICH WILL CONFIRM TRUE ADDRESS - your candidate will not be considered/will be removed from consideration for the position).


    Question 3:

    This position is expected to work the State's full-time hours of 37.5 hours per week (NOT a 40 hour work week).

    Please confirm you have discussed this with your candidate and you accept this requirement.

    Question 4:
    Provide a link to your candidate's LinkedIn profile here if they have one.


    Type:
    Contract (Approx. 6 months)

    Location: 27 Hazen Dr, Concord, NH FULLY ON SITE)

    Please send resume to "jobs at etechnovision dot com" with B3556B in Subject for immediate consideration.
    Desktop Support Technician - 100% Onsite - Contract - Concord, NH
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