Customer Service Specialist - Mt Prospect, United States - Mizkan America

Description

Customer Service Specialist (Hybrid)

#24-069
Mount Prospect ,

IL
Area of Interest
Customer Service
Position Type
Full-time
Job Description
The Customer Service Specialist processes customer orders and provides support to customers, brokers, and Sales.

This person acts as liaison between Supply Chain, Sales, Operations, Accounting, and our brokers to ensure our customers get their orders on time and complete.

This position reports to the Customer Service Manager.
This job description reflects assignment of essential functions. It is not inclusive of all tasks that may be assigned. This a hybrid position requiring in office and remote work environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Provide customer service support to our customers and brokers, domestic and export
Respond to all inquiries in a timely and professional manner and notify customers, brokers, Sales, and Customer Service Lead of all service issues

Process incoming orders in a timely manner and ensure that all orders with pricing discrepancies are addressed with appropriate parties.

This is both manual and via EDI
Work with Accounts Receivables Department regarding credit held orders and address deduction issues
Act as liaison between the manufacturing plants, Supply Chain, Accounting, and the customer to ensure orders are shipped complete and on time
Review all sales orders to guarantee they meet Mizkan America, Inc. Order Processing Policies
Running daily and ad hoc reports utilizing Microsoft D365 reporting tools
Perform accuracy checks on sales orders
Electronic filing
Complete other duties as assigned by the Customer Service Manager.
EDUCATION, EXPERIENCE, AND QUALIFICATIONS
Associate degree is preferred, preferably in Business, Business Management, Communications or equivalent.
Minimum two years' ERP experience; Microsoft D365 preferred.
Experience in a high-volume customer environment.
Outstanding communication and people skills are essential.
Advanced organization and time management skills with ability to manage multiple priorities, projects, and deadlines.

Food Industry background is a plus but a minimum of 2 years' customer service experience in a manufacturing environment is required.

Experience working with export as well as domestic customers preferred.
Intermediate to Advanced knowledge of Microsoft Office Suite with particular focus on Excel.
This position may require working overtime to accommodate customer demands
Weekend shifts may be required on occasion based on business needs
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Location(s)

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