End User Support Specialist - Menomonee Falls - TECEZE

    TECEZE
    TECEZE Menomonee Falls

    1 day ago

    Technology / Internet
    Description

    Job Title: EUC Talent Required (L2/L3 Support)

    Job Type: Onsite

    Job Mode: Full Time

    Job Overview

    Teceze is seeking skilled End User Computing (EUC) professionals to support one of our key enterprise clients. The role involves providing L2/L3 onsite and remote support across manufacturing and plant environments, ensuring smooth operation of end-user systems, infrastructure services, and shop floor applications.

    Key Responsibilities

    • Troubleshoot and resolve issues related to office systems, fabrication, and paint shop floor applications.
    • Provide end-user and system support across Syncreon, CLI, and other plant locations.
    • Deliver onsite support for network changes, hardware installations, and system upgrades.
    • Support and maintain the SCCM environment and assist with Microsoft Intune configurations.
    • Ensure security vulnerabilities are remediated for shop floor (SF) machines and workstations.
    • Manage hardware lifecycle activities, including asset tracking, shipments, replacements, and returns.
    • Configure, manage, and troubleshoot printers, scanners, and peripheral devices.
    • Provide L2/L3 support for:
    • Windows and macOS operating systems
    • End-user devices
    • Core infrastructure services
    • Participate in plant leadership meetings and weekly change management calls.
    • Support patching and upgrade activities in line with organizational standards.
    • Adhere to defined operational standards, SLAs, processes, and service objectives.
    • Maintain accurate documentation for service desk procedures and end-user processes.
    • Escalate major incidents and service interruptions to Plant Leadership and the MIM team in a timely manner.
    • Coordinate with onsite hardware and service vendors for issue resolution and installations.

    Required Skills & Qualifications

    • Strong experience in EUC / Desktop / IT Infrastructure Support (L2/L3).
    • Hands-on experience with Windows OS, macOS, SCCM, and Intune.
    • Exposure to manufacturing or plant IT environments is highly preferred.
    • Knowledge of network troubleshooting, patch management, and security remediation.
    • Experience managing hardware assets, printers, and scanners.
    • Excellent communication, coordination, and documentation skills.
    • Ability to work independently in an onsite plant environment.

    Preferred Experience

    • Prior experience supporting shop floor systems in automotive or manufacturing plants.
    • Familiarity with ITIL processes, incident management, and change management.
    • Experience working with multiple plant locations and stakeholders.

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