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- Full-time employment
- Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with 30-minute lunch. Working hours may change based on operational needs.
- Telework: You may have the opportunity to work from home (telework) part-time, upon successful completion of the required probationary period. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg.
- Salary: In some cases, the starting salary may be non-negotiable.
- You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
- One year as an Unemployment Compensation Operations Manager 1; or
- Three years of experience in varied office management, supervisory or technical work which involved operations requiring a working knowledge acquired through continuous application of the provisions of the Unemployment Compensation Law; and a bachelor's degree; or
- Any equivalent combination of experience and training.
- You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
- You must be able to perform essential job functions.
- This position will have access to Federal Tax Information (FTI) and is subject to the provisions of IRS Publication 1075 (Pub 1075) which requires you to pass an enhanced background check prior to beginning employment. Under Pub 1075, acceptance of a conditional offer of employment will require submission to and approval of satisfactory criminal history reports, including but not limited to: a fingerprint-based federal records check; a PA State Police clearance; a check of local law enforcement agencies where you have lived, worked, and/or attended school within the last five (5) years; and a citizenship/residency verification.
- Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
- If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
- Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
- Failure to comply with the above application requirements will eliminate you from consideration for this position.
- Pennsylvania law (51 Pa. C.S provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to and click the Veterans' Preference tab or contact us at ra-cs-
- 711 (hearing and speech disabilities or other individuals).
- Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
- Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
- Your score is valid for this specific posting only.
- You must provide complete and accurate information or:
- your score may be lower than deserved.
- you may be disqualified.
- You may only apply/test once for this posting.
- Your results will be provided via email. Learn more about our Total Rewards by watching this short
- Yes
- No
- 3 years or more
- 2 but less than 3 years
- 1 but less than 2 years
- Less than 1 year
- None
- 30 credits or more
- Less than 30 credits
- None
- Yes
- A. I have experience DEVELOPING AND IMPLEMENTING unemployment compensation program standards, policies, or procedures.
- B. I have experience IMPLEMENTING unemployment compensation program standards, policies, or procedures that someone else developed.
- C. I have experience developing or implementing standards, policies, or procedures NOT related to unemployment compensation programs.
- D. I have successfully completed college-level coursework related to policy development.
- E. I have NO experience or coursework related to this work behavior.
- The name(s) of the employer(s) where you gained this experience.
- The specific duties you performed related to developing and/or implementing standards, policies, or procedures.
- The type(s) standards, policies, or procedures you developed and/or implemented.
- Your level of responsibility.
- College/University
- Course Title
- Credits/Clock Hours
- A. I have experience assessing operational processes or business structures. I was responsible for identifying issues AND implementing changes when negative trends were found.
- B. I have experience assessing operational processes or business structures. I was responsible for identifying issues AND providing recommendations for changes when negative trends were found.
- C. I have experience assessing business processes and procedures. I was responsible for identifying issues but did NOT provide recommendations or implement changes.
- D. I have successfully completed college-level coursework related to strategic planning or business administration.
- E. I have NO experience or training related to this work behavior.
- The name(s) of the employer(s) where you gained this experience.
- The specific duties you performed related to strategic planning.
- The type(s) of issues you identified and recommendations you made.
- Your level of responsibility.
- College/University
- Course Title
- Credits/Clock Hours
- A. I have experience evaluating computer systems. I identified areas in need of improvement AND provided recommendations for enhancements.
- B. I have experience evaluating computer systems. I identified areas in need of improvement but did NOT provide recommendations for enhancements.
- C. I have successfully completed college-level coursework related to system evaluations.
- D. I have NO experience or coursework related to this work behavior.
- The name(s) of the employer(s) where you gained this experience.
- The actual duties you performed related to system evaluation.?
- The type(s) of systems you evaluated.
- The recommendations you made.?
- Your level of responsibility.?
- College/University
- Course Title
- Credits/Clock Hours
- A. I have experience providing technical assistance regarding established policies and procedures AND answering questions related to laws and regulations.
- B. I have experience providing technical assistance regarding established policies and procedures OR answering questions related to laws and regulations.
- C. I successfully completed college-level coursework related to counseling, public speaking, or public relations.
- D. I have NO experience or coursework related to this work behavior.
- The name(s) of the employer(s) where you gained this experience.?
- The actual duties you performed related to the technical assistance you provided.
- Your level of responsibility.?
- College/University
- Course Title
- Credits/Clock Hours
- A. I have experience writing reports or other documents which include recommendations for changes.
- B. I have experience writing reports or other documents to provide information, but they did NOT include recommendations for changes.??
- C. I have experience drafting reports or other documents but someone else reviewed and finalized the documents.?
- D. I have successfully completed college-level coursework related to business writing, technical writing, English composition, or journalism.?
- E. I have NO experience or coursework related to this work behavior.?
- The name(s) of the employer(s) where you gained this experience.
- The actual duties you performed related to written communication.?
- The types of documents you prepared.?
- Your level of responsibility.?
- College/University
- Course Title
- Credits/Clock Hours
Unemployment Compensation Operations Manager 2 - Dauphin, United States - State of Pennsylvania
Description
Salary: $56, $86,514.00 AnnuallyLocation : Dauphin County, PA
Job Type: Civil Service Permanent Full-Time
Job Number: CS
Department: Department of Labor & Industry
Division: LI UC Serv Ctr UC Spt Op Div
Opening Date: 04/09/2024
Closing Date: 4/22/2024 11:59 PM Eastern
Job Code: 06830
Position Number:
Union: Non-Union
Bargaining Unit: F3
Pay Group: ST07
Bureau / Division Code:
Worksite Address: 651 Boas Street
City: Harrisburg, Pennsylvania
Zip Code: 17121
Contact Name: Rebecca Butler
Contact Email:
Bureau / Division: Office of Unemployment Compensation Service Centers - Unemployment Compensation Support Operations Division
THE POSITION
Do you have unemployment compensation (UC) and supervisory knowledge and experience? If so, the Department of Labor and Industry wants to hear from you. As an Unemployment Compensation Operations Manager 2, you will be responsible for overseeing the day-to-day operations of both employer and claimant services. The duties of the position involve the planning, organizing, and managing of all unemployment compensation operations and activities for both sections. We are looking for someone with a keen eye for detail, who is self-motivated, and wants to make a difference
DESCRIPTION OF WORK
In this position, you will be responsible for the maintenance of accurate wage information for employees of Pennsylvania covered employers, the gathering and maintenance of wages earned by federal government and military employees, as well as the wages of employees working in other states for the purpose of determining the financial eligibility of those persons applying for UC benefits in Pennsylvania. Work also includes the payment of accurate weekly benefits to claimants and the collection and deposit of overpayment monies in the state treasury. Some of the special services include child support intercept and Interstate billing.
Unleash your potential, come make an impact with us
Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information:
QUALIFICATIONS
Minimum Experience and Training Requirements:
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION
Health & Wellness
We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*
Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.
Work/Life Balance
We know there's more to life than just work Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*
Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.
Employee Perks
Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.
For more information on all of these Total Rewards benefits, please visit and click on the benefits box.
*Eligibility rules apply.
01
Have you been employed by the Commonwealth of Pennsylvania as an Unemployment Compensation Operations Manager 1 for one or more years full-time?
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
03
How many years of full-time experience in varied office management, supervisory, or technical work do you possess which involved operations requiring a working knowledge acquired through continuous application of the provisions of the Unemployment Compensation Law?
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
05
How much graduate coursework have you completed in Unemployment Compensation Law?
If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.
If your education was acquired outside of the United States, you must also upload a copy of your foreign credential evaluation. For more information on foreign education credentials, please visit and click on Other Information.
You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. You must complete the application and answer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score.
All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.
Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training. The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered. In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.
If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.
If you have general questions regarding the application and hiring process, please refer to our
WORK BEHAVIOR 1 - DEVELOPING STANDARDS, POLICIES, AND PROCEDURES
Develops and implements unemployment compensation program standards, policies, and procedures. Ensures standards, policies, and procedures are compliant with established laws and regulations. Makes changes as necessary.
Levels of Performance
Select the Level of Performance that best describes your claim.
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
WORK BEHAVIOR 2 - ASSESSING OPERATIONAL PERFORMANCE
Assesses operational processes and business structures to identify areas of concern and address issues. Implements changes when negative trends are found.
Levels of Performance
Select the Level of Performance that best describes your claim.
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
WORK BEHAVIOR 3 - SYSTEM EVALUATION
Evaluates unemployment compensation computer systems. Provides recommendations for enhancements.
Levels of Performance
Select the Level of Performance that best describes your claim.
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
WORK BEHAVIOR 4 - TECHNICAL ASSISTANCE
Communicates with staff, government officials, employers, tax consultants, and citizens to explain applicable laws, regulations, policies, and procedures. Utilizes customer service skills when dealing with adversarial situations.
Levels of Performance
Select the Level of Performance that best describes your claim.
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
WORK BEHAVIOR 5 - WRITTEN COMMUNICATION
Prepares narrative documents such as status reports, monthly metrics, training materials, and presentations. Authors narrative and analytical reports that convey process effectiveness in meeting business needs and recommendations for solutions and improvements.
Levels of Performance
Select the Level of Performance that best describes your claim.
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.