Manager, Customer Success - Meridian, ID

Only for registered members Meridian, ID, United States

1 month ago

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Job summary

The Manager Customer Success-US will lead a team of Customer Success Managers to deliver measurable business outcomes and high-quality managed services for customers. This role drives operational excellence owns renewal and retention performance and ensures consistent standards processes across the US Customer Success function The Manager partners cross-functionally to improve customer experience enhance service delivery and support continuous improvement across the US region In this role the Manager Customer Success will build high-performance culture focused on collaboration accountability and continuous improvement Manage escalations to provide best support for clients Analyzes complex multi-dimensional problems creating innovative results-oriented solutions for clients Drive improvements through root-cause analysis corrective actions and standardization of best practices Partnering to lead initiatives that improve service quality efficiency scalability Provide structured feedback for Product Operations based on customer insights service requirements Supports projects focused on improving tools workflows customer-facing programs Builds strong collaborative long-term working relationships with both internal client personnel achieve results Contributes delivery of support requirements within function new existing products tools processes strategic initiatives Acts resource Client Success Organization demonstrating positive influence departmental values initiatives



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